Customer Service Assistant (Internship/Part Time)

Futu Holdings Limited; Hong Kong; On-site; HKD 83,000 - 165,000; Part time

Job summary

Futu Holdings Limited invites applications for an office support role in Hong Kong. The successful candidate will assist with account document reviews for new and existing clients, perform daily data entry and filing, and conduct renewal calls to clients.

The role requires a pleasant, professional demeanor to greet guests and support ad-hoc projects. Ideal applicants are independent, customer-focused with strong analytical and communication skills, proficient in Excel, Word, and Chinese word

Qualifications

• Pleasant and friendly personality with professional phone manner.
• Independent, customer-focused with strong analytical and communication skills.
• Proficient in PC applications including Excel, Word and Chinese word processing.
• Good command of English, Cantonese and conversational Mandarin.

Responsibilities

• Review account documents for new and existing accounts; provide admin support.
• Daily data entry and document filing.
• Make calls to existing clients for service renewals.
• Greet guests professionally; support ad-hoc projects.

Skills

Communication skills

Analytical thinking

Customer focus

Independent worker

Phone etiquette

English & Cantonese fluency

Mandarin (conversational)

MS Office proficiency

Work under pressure

Tools

Excel

Word

Chinese Word Processing

Job description

Futu makes investing easier and not alone. Futu’s mission is to transform the personal investing experience with an intuitive user interface, fully digitized brokerage, and wealth management platform.

As a leading Fintech provider, the Futu Companies are a family of fast-growing global companies that provide its clients direct access to securities markets in the U.S., Hong Kong, Singapore, and China.

Responsibilities

• Assist to perform account documents review for both new account and existing accounts. Provide general administrative support to the office
• Responsible for daily data entry and document filing
• Make calls to the existing clients for the services renewal
• Guests greeting in a professional and polite manner
• Perform ad-hoc project and assignment

Requirements

• Pleasant and friendly personality; professional phone call manner
• Independent, Customer focused, with strong analytical and good communication skills
• Able to work independently and under pressure
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Good command of both spoken and written English and Cantonese & conversational Mandarin
• At least 3 days per week