Finance Operations & Client Services Specialist

Futu Holdings Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

Futu Holdings Limited in Hong Kong is seeking a customer service associate to respond to inquiries about stock market trends and investment opportunities. The ideal candidate will hold a Bachelor's degree and have at least 2 years of relevant experience in financial services.

Fluency in English and Chinese and the ability to work independently under pressure are essential. This role includes shift duties and handling performance management within the team.

Qualifications

• At least 2 years of relevant work experience in securities firms, banking, or marketing.
• Holder of SFC license Type 1, 4 is an advantage.
• Strong proficiency in Excel and Word, including Chinese Word Processing.

Responsibilities

• Respond to customer inquiries and provide information on stock market trends and investment opportunities.
• Work closely with promoters to implement events to drive brand awareness.
• Assist in scheduling working hours and manage performance of operational staff.
• Handle ad-hoc projects as assigned.

Skills

Analytical skills

Communication skills

Customer focus

Ability to work independently

Proficiency in PC applications

Bilingual in English and Chinese

Education

Bachelor's degree in finance, business, marketing, or PR/communications

Job description

Futu Holdings Limited in Hong Kong is seeking a customer service associate to respond to inquiries about stock market trends and investment opportunities. The ideal candidate will hold a Bachelor's degree and have at least 2 years of relevant experience in financial services.

Fluency in English and Chinese and the ability to work independently under pressure are essential. This role includes shift duties and handling performance management within the team.