Administrative Assistant

Victoria Playpark; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Victoria Playpark in Wan Chai is seeking a Student Services Officer to support the day-to-day operations of the playgroup centre and provide premium customer service to parents seeking information about programmes.

You will handle enrolments, attendance, and records, work with Finance on tuition calculations and invoicing, manage documents, and assist with recruitment screening to ensure child safeguarding throughout the recruitment process.

Qualifications

• DSE or above with preferably 2 years' work experience in education or servicing industry.
• A cheerful team player who enjoys working with children and toddlers
• Able to multi-task and meet tightdeadline.
• Proficient in English, Cantonese, and Putonghua; and strong computer literacy particularly in MS Excel.

Responsibilities

• Provide a high standard of front-line customer service to prospective and current parents seeking information and advice about playgroup and ECA programmes.
• Handle enquiries through various channels and troubleshoot issues arising from prospective and current parents and students.
• Provide student onboarding and ongoing administrative support such as new joiners materials preparation, enrolment on system, attendance and leave records maintenance, promotion and transfer management, withdrawal and vacancies update.
• Work closely with Finance team to process monthly tuition fee calculations and payment, dues, invoicing and relevant follow up.
• Perform regular audits for centre inventory and general office supplies procurement.
• Manage physical documents and digital data of student registration with sensitivity and in an accurate and timely manner.
• Handle ad-hoc tasks assigned by supervisors as required.

Skills

English

Cantonese

Putonghua

Customer service

Education

DSE or above

Tools

MS Excel

Job description

Victoria Playpark (VPP) is a professional early childhood development centre affiliated with Victoria Educational Organisation that offers trilingual infant and toddler playgroup programmes for children aged 8 - 36 months, led by teachers who are native in English, Putonghua and Cantonese through our “one-teacher-one-language” approach. Our purpose-built environment, play-based curriculum and expert parenting strategies approach support children to become curious, confident and well-balanced learners.

For more information, please visit our website: www.victoriaplaypark.com

The successful candidate will support and assist in the day-to-day operations of the playgroup centre. To provide premium customer services to clients and perform daily administrative duties in order to assist the centre to achieve the business goals.

Job descriptions

• Provide a high standard of front-line customer service to prospective and current parents seeking information and advice about playgroup and ECA programmes.
• Handle enquiries through various channels and troubleshoot issues arising from prospective and current parents and students.
• Provide student onboarding and ongoing administrative support such as new joiners materials preparation, enrolment on system, attendance and leave records maintenance, promotion and transfer management, withdrawal and vacancies update.
• Work closely with Finance team to process monthly tuition fee calculations and payment, dues, invoicing and relevant follow up.
• Perform regular audits for centre inventory and general office supplies procurement.
• Manage physical documents and digital data of student registration with sensitivity and in an accurate and timely manner.
• Handle ad-hoc tasks assigned by supervisors as required.

Requirements

• DSE or above with preferably 2 years' work experience in education or servicing industry.
• A cheerful team player who enjoys working with children and toddlers
• Able to multi-task and meet tightdeadline.
• Proficient in English, Cantonese, and Putonghua; and strong computer literacyparticularlyin MS Excel.

Work location: Wan Chai Victoria Playpark centre

Able to work 5 days per week from Monday to Saturday.

Successful candidate will be offered with job title Student Services Officer.

Successful applicant will be required to apply Sexual Conviction Record Check (SCRC) prior employment.

We are committed to ensuring the safety and well-being of our students. Stringent child safeguarding measures will be applied throughout the recruitment process. All applicants must consent to background checks and meet child protection screening requirements.

We are an equal opportunity employer. Personal data provided by job applicants will be used for recruitment purposes only and strictly in accordance with the Personal Data (Privacy) Ordinance. You may consider your application unsuccessful if you do not hear from us within 6 weeks.