Customer Relationship Officer

Hong Kong Life Insurance Limited; Hong Kong; On-site; HKD 279,000 - 391,000; Full time

Job summary

Hong Kong Life Insurance Limited in Hong Kong seeks an operations support professional to assist frontline teams with new life insurance applications, policy administration and claims. The role requires handling inquiries on product features, rules, and procedures, issuing memos, and coordinating training with partners.

A degree and IIQE Papers I & III are required, with at least 2 years in banking or insurance, plus strong communication and bilingual skills in English and Chinese.

Qualifications

• Degree holder.
• 2+ years experience in banking or insurance.
• IIQE Papers I and III pass.
• Good communication and interpersonal skills.

Responsibilities

• Provide full operational support for frontlines regarding new life insurance applications, policy administration and claims.
• Handle business enquiries including product features, operation rules and administration procedures.
• Issue business memo, provide training and communication with business partners regarding operation updates.
• Assist in ad hoc projects as assigned.

Skills

Communication

Interpersonal skills

Education

Degree holder

Job description

Provide full operational support for frontlines regarding new life insurance applications, policy administration and claims

Handle business enquiries including product features, operation rules and administration procedures

Issue business memo, provide training and communication with business partners regarding operation updates

Assist in ad hoc projects as assigned

Requirements:

Degree holder

At least 2 years working experience in banking or insurance field

Pass in IIQE Paper I and III

Good communication and interpersonal skill

Good command of spoken and written English and Chinese

Hong Kong Life Insurance Limited ("Hong Kong Life") was established in 2001 and is committed to providing customers with comprehensive and quality insurance and wealth management services through an extensive distribution network of approximately 130 distribution locations, including Chong Hing Bank, CMB Wing Lung Bank, OCBC Bank (Hong Kong), and Shanghai Commercial Bank.

Hong Kong Life Insurance Limited ("Hong Kong Life") was established in 2001 and is committed to providing customers with comprehensive and quality insurance and wealth management services through an extensive distribution network of approximately 130 distribution locations, including Chong Hing Bank, CMB Wing Lung Bank, OCBC Bank (Hong Kong), and Shanghai Commercial Bank.