Customer Insights & Growth Analytics Specialist

Adecco; Hong Kong; Presencial; HKD 420.000 - 660.000; Jornada completa

Descripción de la vacante

Adecco in Hong Kong is seeking a Client Analytics & Insights Specialist to drive customer engagement and business growth through data-driven insights. You will prepare KPI dashboards, analyze customer behavior and purchasing trends, and translate data into actionable recommendations for acquisition, retention and loyalty strategies.

Collaboration with cross-functional teams and effective stakeholder management are essential.

Formación

• Bachelor’s degree in business, Marketing, Statistics, Analytics, or related discipline.
• 3-6 years of experience in CRM analytics, customer insights, business analytics, loyalty, or commercial reporting.
• Strong analytical and problem-solving skills.
• Advanced Excel and PowerPoint proficiency.
• Experience with Power BI, Tableau, SQL, or similar analytics tools is highly preferred.
• Ability to translate data into actionable business recommendations.
• Strong communication and stakeholder management skills.

Responsabilidades

• Prepare and maintain customer engagement KPI reports and dashboards.
• Analyze customer behavior, purchasing trends, and engagement performance.
• Provide insights to support customer acquisition, retention, reactivation, and loyalty strategies.
• Conduct customer segmentation and portfolio analysis.
• Monitor and evaluate CRM and customer engagement campaigns.
• Support management reporting, business reviews, and strategic presentations.
• Ensure data accuracy and consistency across reporting platforms.
• Partner with cross-functional stakeholders to identify business opportunities and performance improvements.

Conocimientos

Analytical thinking

Problem solving

Excel

PowerPoint

Power BI

Tableau

SQL

Stakeholder management

Communication

Educación

Bachelor's degree in business/Marketing/Statistics/Analytics

Herramientas

Power BI

Tableau

SQL

Descripción del empleo

Adecco in Hong Kong is seeking a Client Analytics & Insights Specialist to drive customer engagement and business growth through data-driven insights. You will prepare KPI dashboards, analyze customer behavior and purchasing trends, and translate data into actionable recommendations for acquisition, retention and loyalty strategies.

Collaboration with cross-functional teams and effective stakeholder management are essential.