Customer-Focused Retail Sales & Service Associate

Samsonite International S.A.; Hong Kong; On-site; HKD 123,000 - 190,000; Full time

Job summary

Samsonite International S.A. in Hong Kong is seeking a dedicated Customer Service Associate to provide product information, answer queries, and support sales at our bustling service center.

The role requires at least a secondary education, fluency in Cantonese with basic English and Mandarin, and the ability to work a rotating schedule Monday to Saturday. Prior retail or service experience is preferred, and computer literacy is essential.

Qualifications

• Proven customer service and sales experience preferred.
• Able to answer product inquiries and provide after-sales support.
• Strong communication and interpersonal skills.
• Basic computer skills including MS Office.

Responsibilities

• Provide product information and sales details to customers at the service center.
• Answer product inquiries, usage guidance, maintenance, and after-sales issues.
• Handle after-sales transactions, including delivery arrangements and exchanges.
• Provide professional sales and after-sales support through various channels.
• Assist with general administrative tasks including inventory and product data updates.
• Follow up on repair inquiries and progress.

Skills

Customer service

Sales

Communication

Computer literacy

Bilingual Cantonese/English

Education

Secondary school diploma or equivalent

Diploma / higher education preferred

Tools

Microsoft Office

CRM systems

Job description

Samsonite International S.A. in Hong Kong is seeking a dedicated Customer Service Associate to provide product information, answer queries, and support sales at our bustling service center.

The role requires at least a secondary education, fluency in Cantonese with basic English and Mandarin, and the ability to work a rotating schedule Monday to Saturday. Prior retail or service experience is preferred, and computer literacy is essential.