Bilingual Travel Retail Sales & Customer Support

Samsonite Latinoamérica; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Samsonite Hong Kong is seeking a customer-focused sales associate to support in-store product information and sales transactions while delivering excellent after-sales service. The role requires a minimum of one year in sales or customer service, with a preference for retail experience.

Strong Cantonese skills and basic English/Mandarin are needed, along with basic computer use. You’ll handle inquiries across channels, assist with inventory updates, and support after-sales follow-up, including

Qualifications

• Minimum 1 year sales or customer service experience.
• Retail experience preferred.
• Good Cantonese; basic English and Mandarin communication.

Responsibilities

• Provide product information and service details to customers and assist in completing sales.
• Answer customer inquiries, usage guidance, care information, and after-sales matters.
• Handle after-sales transactions including delivery and exchange arrangements.
• Offer professional sales and after-sales support across channels.
• Assist with general administrative tasks including inventory and product data updates, and keep the service center tidy.
• Follow up on repair inquiries, progress, and related arrangements.
• Carry out other duties as assigned by management.

Skills

Customer service

Sales

Communication

Retail experience

Education

HKDSE or equivalent

Tools

Microsoft Office

Data entry

Job description

Samsonite Hong Kong is seeking a customer-focused sales associate to support in-store product information and sales transactions while delivering excellent after-sales service. The role requires a minimum of one year in sales or customer service, with a preference for retail experience.

Strong Cantonese skills and basic English/Mandarin are needed, along with basic computer use. You’ll handle inquiries across channels, assist with inventory updates, and support after-sales follow-up, including