Customer Experience Designer, Retail Banking (1 Year Contract)

OCBC; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Development opportunities

Community initiatives

Job summary

OCBC is seeking a Senior UX/UI Designer to shape the user experience across Web, iOS and Android for Asian markets. You will translate business goals into design strategies, establish UX KPIs, and drive the product book of work.

You will own local digital initiatives, support the MO Dotcom revamp, and help scale our enterprise design systems while integrating Generative AI/AIGC workflows into the lifecycle. A strong portfolio and 5–8 years in Banking/FinTech are preferred.

Qualifications

• University graduate, preferably in Design, Computer Science, Multimedia, or related field.
• 5–8 years of UX/UI design experience in Banking, FinTech or Insurance.
• Translate business goals into design strategies and define UX KPIs.
• Designing, governance-checking, and scaling multi-platform enterprise design systems (Web, iOS, Android) across Asian markets.
• Set frameworks for user research, usability testing, and analytics to drive iterative changes.
• Advanced mastery of tools like Figma, Sketch, Lottie and Jira; AI/AIGC workflow experience is a plus.

Responsibilities

• Cover local digital initiatives screen designs, including HD journeys.
• Lead group adoption and local benchmarking efforts.
• Support MO Dotcom revamp work and contribute to design system governance.

Skills

UX/UI design

Design systems

KPI definition

Cross-functional work

Education

Bachelor's degree in Design/CS or related field

Tools

Figma

Sketch

Lottie

Jira

Job description

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What you will be doing:

• Cover all local digital initiatives screen designs – including journeys covered in HD
• Group adoption and local benchmarking
• Support MO Dotcom revamp work

Who are we looking for:

• University graduated, preferably in Design, Computer Science, Multimedia, or a related field
• 5-8 years of UXUI design experience in Banking, FinTech or Insurance
• Able to translate macro business goals into design strategies, defining UX key performance indicators (KPIs), and driving the product book of work
• Designing, governance-checking, and scaling multi-platform enterprise design systems (Web, iOS, Android) across Asian markets
• Setting frameworks for user research planning, usability testing, behavioral analytics, and translating these qualitative/quantitative data insights into iterative changes
• Advanced mastery of industry tools like Figma, Sketch, Lottie and Jira. Hands-on familiarity with integrating Generative AI / AIGC workflow into design lifecycle is a plus

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.