Customer Experience & Card Services Specialist

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Bank Of China (Hong Kong) Limited is seeking a Customer Service Specialist to handle inquiries, resolve complaints and ensure high-quality service for cardholders in a fast-paced environment. Responsibilities include supporting credit card application operations, performing clerical tasks and promoting credit card products.

The role requires a degree, ability to work under pressure, and strong communication and MS Office skills.

Qualifications

• Degree holder or equivalent.
• Prior working experience is required.
• Able to work under pressure and competent in MS Office applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle customer inquiries and complaints to deliver good quality customer services and ensure customer satisfaction.
• Assist in credit card application operation process and general clerical work.
• Promote credit card loan products and services to cardholders.

Skills

Communication skills

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Bank Of China (Hong Kong) Limited is seeking a Customer Service Specialist to handle inquiries, resolve complaints and ensure high-quality service for cardholders in a fast-paced environment. Responsibilities include supporting credit card application operations, performing clerical tasks and promoting credit card products.

The role requires a degree, ability to work under pressure, and strong communication and MS Office skills.