Customer Care & Card Services Specialist

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 98,000 - 163,000; Full time

Job summary

Bank of China (Hong Kong) Limited Macau Office is seeking a Customer Services Clerk to handle inquiries, assist in credit card application processes, and promote card products. The role requires a degree or equivalent and strong MS Office skills.

Prior experience, the ability to work under pressure, and excellent communication/interpersonal skills are essential. This is a full-time on-site position under the Mandatory Reference Checking Scheme where applicable.

Qualifications

• Degree holder or equivalent.
• Prior working experience is required.
• Able to work under pressure and competent in MS Office applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle customer inquiries and complaints so as to deliver good quality customer services and ensure customer satisfaction.
• Assist in credit card application operation process and general clerical work.
• Promote credit card loan products and services to cardholders.

Skills

Customer service

MS Office

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Bank of China (Hong Kong) Limited Macau Office is seeking a Customer Services Clerk to handle inquiries, assist in credit card application processes, and promote card products. The role requires a degree or equivalent and strong MS Office skills.

Prior experience, the ability to work under pressure, and excellent communication/interpersonal skills are essential. This is a full-time on-site position under the Mandatory Reference Checking Scheme where applicable.