Customer Care Manager (Vietnamese speaker)

Odoo; Hong Kong; On-site; HKD 480,000 - 660,000; Full time

Job summary

Odoo seeks a Customer Care Manager to manage a portfolio of APAC customers and drive successful adoption of Odoo's business software. You will be the primary contact, work closely with Sales and Support, and help customers renew and expand their use of our solutions.

The role requires strong organisation, problem-solving abilities, and a willingness to engage with diverse clients across the APAC region. Immediate availability is a plus.

Qualifications

• Bachelor degree or higher.
• Highly organised and autonomous.
• Problem solving attitude.
• Immediate availability.
• 0-2 years of relevant experience (nice to have).

Responsibilities

• Manage a portfolio of approximately 1000 mass-market customers in APAC.
• Onboard new customers and guide adoption of Odoo solutions.
• Serve as first point of contact to ensure optimal customer experience.
• Support Sales by identifying opportunities for development.

Skills

Portfolio management

Customer care

Onboarding

Problem solving

Organised

Education

Bachelor's degree or higher

Job description

With a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 70+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It's flexible for businesses of all scales and industries, and with a more affordable price. Odoo effortlessly becomes the preferred choice for entrepreneurs across the globe.

Responsibilities

Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As a Customer Care Manager in our Customer Success Team (Direct), you'll be responsible for our existing customer portfolios. You'll be handling your own portfolio of different companies within the APAC region using Odoo as a software solution for their business processes. The companies you'll be in touch with are end-customers of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers, to partner with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team.

Your tasks include but is not limited to:

• Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
• Facilitating the successful onboarding of new customers
• Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
• Supporting our Sales Team by identifying opportunities of development

MUST HAV E:

• Bachelor degree or higher
• Highly organised and autonomous
• Problem solving attitude

NICE TO HAVE:

• 0 - 2 years of relevant experience in customer service, customer care, and/or account management
• Immediate Availability

Confidentiality & Application Disclaimer

All personal data and information collected during this application process will be used strictly for recruitment purposes only. Please note that due to the high volume of applications received, only shortlisted candidates will be contacted for further evaluation and interviews.