CRM Systems Architect & Product Lead (Co-Living)

Newrecs Consultancy Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Newrecs Consultancy Limited seeks a Technical Manager/Systems Architect to lead CRM development, resident platform and internal workflow tools. You will manage cross-functional teams, vendors and internal stakeholders to define roadmaps, prioritize features, and ensure successful integration with accounting, leasing and property systems.

You will oversee API-driven integrations, data governance, and user experience improvements to boost adoption, retention and satisfaction across the co-living

Qualifications

• Degree in Business, Information Systems, Computer Science, Digital Product, Engineering, or related discipline.
• 5+ years in digital product management, product ownership, CRM, analytics and system implementation.
• Experience with API-based integrations and external vendors or development teams.
• Knowledge of Power BI, SQL, and relational databases; ERP experience is a plus.

Responsibilities

• Define and manage the product roadmap for CRM, resident platform and internal tools.
• Lead integration planning and delivery for APIs linking CRM with ERP/finance systems, leasing and property systems.
• Own backlog prioritization, sprint planning support, testing coordination and releases.
• Manage vendors, developers, UX/UI designers, and system integrators.
• Oversee resident app features: onboarding, announcements, events, chat, service requests, notices, surveys.
• Drive UX improvements, adoption, and retention through data-driven iteration.
• Establish dashboards and reporting for leasing, occupancy, engagement and operations.
• Ensure data governance, access control, reliability and proper documentation.

Skills

Technical programming background

Project delivery experience

CRM systems

Data analytics

API integrations

Leadership / vendor management

Education

Bachelor's degree in Business / IS / CS

Tools

Power BI

SQL

Relational databases

Microsoft ERP

Job description

Newrecs Consultancy Limited seeks a Technical Manager/Systems Architect to lead CRM development, resident platform and internal workflow tools. You will manage cross-functional teams, vendors and internal stakeholders to define roadmaps, prioritize features, and ensure successful integration with accounting, leasing and property systems.

You will oversee API-driven integrations, data governance, and user experience improvements to boost adoption, retention and satisfaction across the co-living