Concierge & Resident Experience Specialist

City Security Co Ltd; Hong Kong; Sur place; HKD 240 000 - 360 000; Plein temps

Résumé du poste

City Security Company Limited is seeking a Guest Services Officer to manage concierge operations and enhance resident satisfaction. You will greet residents, promptly handle inquiries and complaints, and support daily administrative tasks.

The role requires courteous communication with residents and visitors, and the ability to coordinate with other staff to maintain service quality. Previous guest services experience is advantageous.

Qualifications

• Experience in guest services or concierge is preferred.
• Excellent communication and problem-solving abilities.
• Ability to greet residents and handle inquiries with courtesy.

Responsabilités

• Oversee smooth concierge operations and maximize resident satisfaction.
• Greet residents and handle inquiries and complaints promptly.
• Answer internal and external calls politely and perform daily administration and reporting as needed.

Connaissances

Guest services

Concierge

Customer communication

Description du poste

City Security Company Limited is seeking a Guest Services Officer to manage concierge operations and enhance resident satisfaction. You will greet residents, promptly handle inquiries and complaints, and support daily administrative tasks.

The role requires courteous communication with residents and visitors, and the ability to coordinate with other staff to maintain service quality. Previous guest services experience is advantageous.