Computer Technician II (carrying the job title of ‘HPC Support Analyst’), Information Technology Office

The Chinese University of Hong Kong 香港中文大學; Hong Kong; On-site; HKD 320,000 - 520,000; Full time

Job summary

CUHK Business School's Information Technology Office (ITO) seeks a Computer Technician II, titled HPC Support Analyst, to support and maintain HPC clusters for AI workloads and HPC operations within a communal AI infrastructure.

The appointee will advise HPC users, troubleshoot job failures, monitor system health, perform security audits, and collaborate with students and faculty. Appointment is initially a 2-year contract with renewal subject to performance.

Qualifications

• Diploma/Certificate in CS or related with good Bachelor’s degree preferred.
• At least 3 years post-qualification experience in HPC or related fields.
• Knowledge of Linux system administration, HPC schedulers and cloud concepts.
• Strong communication in English and Chinese (Putonghua).
• Experience with AI workloads and data centre operations is a plus.

Responsibilities

• Advise and provide support to HPC users across scheduling, compute, storage, and access-related issues.
• Troubleshoot job failures, scheduler errors, resource constraints, and performance concerns.
• Monitor system health, queues, node status, and service availability.
• Conduct security audits, configure firewalls, and perform maintenance activities.
• Review and apply AI technologies to AI-empowered activities in the School.
• Perform hands-on data centre infrastructure operations.
• Provide consultancy support to students, faculty and stakeholders.
• Perform other duties as assigned.

Skills

HPC support

Communication English/中文

Teamwork

Self-motivation

Education

Diploma/Certificate in CS or related

Bachelor's degree preferred

Tools

Linux

OpenHPC

Open OnDemand

Kubernetes (K8s)

Jupyter Notebook

Git

Docker

NVIDIA GPUs

Job description

• advising and providing support to HPC users of the School
• troubleshooting job failures
• a Diploma/ Certificate from a recognised university or technical institute

CUHK Business School
Computer Technician II (carrying the job title of ‘HPC Support Analyst’), Information Technology Office (Ref. 260001RI) (Closing date: October 30, 2026)

The CUHK Business School is a leading business school and a pioneer in business education in Hong Kong. Since its establishment in Hong Kong in 1963, the CUHK Business School has gained world recognition of nurturing business leaders with immense contributions in Asia Pacific. The School has been offering a comprehensive range of undergraduate and postgraduate programmes with over 6,500 students from 30+ countries/regions, as well as executive education. It has one of the most extensive alumni networks in the region, with over 49,000 alumni around the world.

The Information Technology Office (ITO) at the CUHK Business School is responsible for overseeing IT infrastructure and offering a wide range of services, including but not limited to user and technical support, cloud computing, network, systems operation and maintenance, etc. at the School level. The School is recruiting a Computer Technician specialising in HPC support and stakeholders’ capacity building. Unlike traditional enterprise or academia IT roles, this position focuses on supporting specialised HPC clusters for AI workloads and HPC operations for various AI-empowered activities in a communal AI infrastructure recently set up in the School.

Reporting to the Head of ITO or his/her designate, the appointee will be responsible for (a) advising and providing support to HPC users of the School across scheduling, compute, storage and access-related issues; (b) troubleshooting job failures, scheduler errors, resource constraints, and performance concerns; devising plans to appropriately address stakeholders’ concerns; (c) monitoring system health, queues, node status, and service availability to ensure efficient and stable daily operations; (d) conducting security audits, configuring firewalls, carrying out scheduled and ad hoc maintenance activities; (e) reviewing, recommending and applying appropriate AI technologies in fostering the AI-empowered activities/initiatives of the School; (f) performing hands-on data centre infrastructure operations; (g) providing consultancy support to students, faculty members and stakeholders; and (h) performing other duties as assigned.

Applicants should have (i) a Diploma/ Certificate from a recognised university or technical institute, preferably with a good Bachelor’s degree in Computer Science/Studies, Information Engineering, AI Engineering, Mathematics, Data Science, or related disciplines; (ii) at least 3 years’ post-qualification work experience, preferably in the higher education section and/or related fields; (iii) knowledge of at least one of the following areas: Linux system administration fundamentals, Hypervisor, Data Centre Ops, HPC job scheduler, LLM deployment, Nvidia BCM, OpenHPC, Open OnDemand, K8s, LAMP stack, git and Jupyter Notebook, compilers, MPI libraries and container technologies, Python, R, AI agents, TCP/IP, DHCP, DNS, VLAN, LDAP, Infra as Code, Lmod module system, cloud computing/storage; (iv) strong capability to support stakeholders of the School and the University via various communication channels in English and Chinese (including Putonghua); (v) self-motivation, and the ability to work collaboratively as a team member and independently to meet goals and deadlines; and (vi) high proactiveness and enthusiasm for HPC operations and applications in sizeable organisations. Having knowledge of setting up servers and prior work experience in a server room environment is an advantage. Exposure to Linux through internships, laboratory experience, and personal projects would be advantageous. Preference would be given to applicants who have obtained any of the following certificates: CompTIA Server+, LPI level1/ RHCSA/ LFCS/ CompTIA Linux+, Nvidia Certified Professional/ Associate, CKA, NSE3, CCNA/ CompTIA Network+. Shortlisted candidates may be invited to sit for written test(s) as appropriate.

Appointment will initially be made on a 2-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

[CUHK Business School is also known as the Faculty of Business Administration.]