Senior Lifestyles Concierge

International SOS; Hong Kong; Vor Ort; HKD 268.000 - 379.000; Vollzeit

Benefits dieser Stelle

Structured training programs

Shift allowance and overtime pay

Competitive salary package with bonus

Group medical insurance

Zusammenfassung

International SOS in Hong Kong is seeking a motivated customer service professional to deliver personalized experiences through phone, live chat, and email channels. You will understand client needs and offer tailored recommendations for travel, dining, entertainment and lifestyle requests to ensure seamless fulfillment.

The role requires strong multitasking, excellent communication in English, Cantonese and Mandarin, and a proactive attitude.

Qualifikationen

• Proven experience in customer service or hospitality is a plus.
• Strong multitasking and time-management in fast-paced environments.
• Excellent problem-solving abilities and a proactive, can-do attitude.
• Fluent in English, Cantonese and Mandarin.

Aufgaben

• Provide high-quality personalized service through multiple channels: phone, live chat, email.
• Understand needs and offer tailored recommendations for travel, dining, entertainment and lifestyle requests.
• Maintain clear, consistent communication to ensure requests are fulfilled smoothly.
• Stay updated on local events and city highlights to deliver best-in-class experiences.
• Assist with ad-hoc projects and tasks as assigned.

Kenntnisse

Customer Service

Luxury Hospitality

Multitasking

English Fluency

Cantonese

Mandarin

Communication

Problem Solving

Team Working

Shift Work

Jobbeschreibung

• Provide high-quality personalized customer service through multiple channels, including phone, live chat and email
• Understand customer needs and provide tailored recommendations, such as travel planning, hotel & car arrangement, dining reservations, entertainment bookings, and other lifestyle-related inquiries
• Maintain clear and consistent communication with customers to ensure their requests are fulfilled seamlessly
• Stay updated on the latest lifestyles trends, events, and news to provide best-in-class experiences
• Assist with ad-hoc projects and tasks as assigned

About The Role

• Provide high-quality personalized customer service through multiple channels, including phone, live chat and email
• Understand customer needs and provide tailored recommendations, such as travel planning, hotel & car arrangement, dining reservations, entertainment bookings, and other lifestyle-related inquiries
• Maintain clear and consistent communication with customers to ensure their requests are fulfilled seamlessly
• Stay updated on the latest lifestyles trends, events, and news to provide best-in-class experiences
• Assist with ad-hoc projects and tasks as assigned

About You

• Proven experience in customer service, call centers, luxury brands, or hospitality industry is a plus
• Strong multitasking and time-management skills in a fast-paced environment
• Excellent problem-solving abilities and a proactive, can-do attitude
• In-depth knowledge of local events, trends and city highlights
• Experience working with international contacts to fulfill reservations or requests
• A passion for travel, lifestyles experiences, and delivering exceptional service
• Outstanding communication and customer service skills
• Fluency in spoken and written English, Cantonese and Mandarin
• Willingness to work rotating shifts, including weekends and public holidays

We offer

• Structured training programs and continuous on-the-job development
• Rotating shift schedule with 5-day work weeks (including weekends and public holidays), between the hours of 7:30am and midnight
• Shift allowance and overtime pay
• Competitive salary package with monthly incentive bonus
• Double Pay
• Discretionary Bonus
• Paid annual leave
• Additional leave such as birthday leave
• Group medical insurance (including spouse and children, if applicable)
• Clear career progression opportunities