Commercial Operations Specialist

Bakehouse; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Job summary

Bakehouse in Hong Kong is a renowned artisanal bakery with seven shops and wholesale operations. We are seeking a Product Data Manager to own the end-to-end product lifecycle, manage product master data, coordinate launches, and govern SKU activities.

You will collaborate with Marketing, Sales, Supply Chain, Production, QA, Finance and IT to drive accurate data, GTM metrics, pricing insights and data governance.

Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain, Operations, or related discipline.
• 3–5 years’ experience in commercial operations, product lifecycle management, master/product data management, or similar roles; F&B or FMCG experience preferred.
• Proficient in Excel or Google Sheets and in ERP/product master data systems.

Responsibilities

• Manage end-to-end product lifecycle including new launches and discontinuations.
• Maintain and coordinate the product launch calendar.
• Own and maintain product master data across systems.
• Govern SKU creation, allocation, budgeting, and deactivation.
• Serve as the key liaison across Marketing, Sales, Supply Chain, Production, QA, Finance, and IT to coordinate product and data-related activities.
• Prepare and analyze reports on product launches, SKU portfolio performance, and key go-to-market metrics to support decision-making.
• Support business planning processes by providing accurate product data and insights for pricing, promotions, demand planning, and S&OP activities.
• Drive continuous improvement of product data and GTM processes through SOP development, system enhancements, data governance, and process optimization.

Skills

Analytical thinking

Attention to detail

Problem-solving

Communication skills

Stakeholder management

Education

Bachelor's degree in Business/Marketing/Supply Chain/Operations

Tools

Excel/Google Sheets

ERP systems

Product master data systems

Job description

It all started with an aspiration to redefine and elevate the bakery landscape. Bakehouse by Grégoire Michaud is home to the city’s finest European-style baked goods and sourdough bread, all handmade on-site every day with the finest ingredients.

Founded in 2013, Chef Grégoire Michaud started the company as a wholesale bakery specialising in supplying handcrafted sourdough and fine pastries to kitchens across the city. This humble wholesale bakery quickly shook up the industry and received overwhelming support from esteemed players, including Michelin-starred restaurants, luxury five-star hotels and prestigious airlines.

This success shed light on Hong Kong’s unfulfilled desire for quality bread. Chef Michaud felt the call to make artisanal bread more accessible to Hongkongers and nurture the city’s appreciation of artisanal baked goods. In 2018, the critically acclaimed neighbourhood bakery, Bakehouse, opened its doors in Wanchai and took the bakery scene by storm in no time. Now, with seven shops and wholesale available, Bakehouse has set the standard for artisanal bakeries and built a strong community joined by a passion for the finest baked goods.

Responsibilities:

Manage the end-to-end product lifecycle, including new product launches, product changes, and discontinuations.

Maintain and coordinate the product launch calendar, ensuring all launch requirements are completed on time.

Own and maintain product master data across systems, ensuring SKU information is accurate, complete, and up to date.

Govern SKU creation, allocation, budgeting, and deactivation to support an efficient product portfolio.

Serve as the key liaison across Marketing, Sales, Supply Chain, Production, QA, Finance, and IT to coordinate product and data-related activities.

Prepare and analyze reports on product launches, SKU portfolio performance, and key go-to-market metrics to support decision-making.

Support business planning processes by providing accurate product data and insights for pricing, promotions, demand planning, and S&OP activities.

Drive continuous improvement of product data and GTM processes through SOP development, system enhancements, data governance, and process optimization.

Requirements:

Bachelor’s degree in Business, Marketing, Supply Chain, Operations, or a related discipline.

3–5 years’ experience in commercial operations, product lifecycle management, master/product data management, or similar roles; F&B or FMCG experience preferred.

Experience in project based work.

Strong proficiency in Microsoft Excel or Google Sheets and experience working with ERP and/or product master data systems.

Strong analytical thinking, attention to detail, and problem-solving skills.

Excellent communication and stakeholder management skills, with the ability to work cross-functionally in a fast-paced environment.

Good written and verbal communication skills in English. Cantonese and/or Putonghua is an advantage.

We offer a competitive remuneration package with comprehensive fringe benefits to the right candidate.

We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and for recruitment purpose only