Commercial Operations (Go-To Market), Senior Manager

lululemon; Hong Kong; Sur place; HKD 900 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Competitive base pay

Team-based bonus

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Résumé du poste

lululemon is seeking a Senior Manager for Commercial Operations (Go-To-Market) to lead APAC GTM strategy and transformation in Hong Kong. You will partner with Product, Brand & Community, Digital & Markets to translate enterprise direction into market-ready actions and drive commercial outcomes.

Reporting to senior leadership, this role requires strong program management, financial acumen, and change-management skills within a matrixed, global organization. On-site collaboration is emphasized.

Qualifications

• 7+ years of experience in Consulting, Transformation, Merchandising, or Planning within a fast-paced business environment.
• Bachelor's or higher degree in Business, Finance, or Engineering is required.

Responsabilités

• Commercial Planning Operations: Serve as strategic connector for APAC commercial planning; own the APAC integrated GTM calendar; facilitate cross-functional debate and drive timely decisions; frame decisions with financial acumen; anticipate hurdles and manage risks.
• Go To Market Transformation: Evolve regional GTM process through digital innovation and tool development; manage multiple complex work activities; act as Change Agent for GTM milestones.

Connaissances

Consulting experience

Transformation experience

Merchandising experience

Planning experience

Formation

University degree in Business, Finance, or Engineering

Description du poste

Commercial Operations (Go-To Market), Senior Manager

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Reporting to the Senior Director, Business Planning & Operations, the Commercial Operations, Senior Manager will evolve and support the APAC Go-To-Market (GTM) process with a focus on innovating existing ways of working. You'll be at the cross-section of the business, leveraging your deep understanding of the end-to-end value chain to drive real impact. You'll partner with operational teams across the APAC organization to bring structure, alignment and drive commercial readiness. A successful candidate will be able to inspire change, operate in a matrixed organization and keep the business on track to meet commercial outcomes.

core responsibilities

Commercial Planning Operations:

• Serve as strategic connector for APAC commercial planning, supporting APAC leadership and their teams across Product, Brand & Community, Digital & Markets to turn enterprise direction into clear, market-ready actions
• Own the APAC integrated GTM calendar, orchestrating critical milestones / decision forums (e.g. Pre/Post Buy, Seasonal Readiness Execution) that feed into global GTM timelines
• Facilitate high-quality x-functional debate and influence timely decisions that shape market localization, financial and business outcomes, which determine how our brand comes to life and what the guest experiences in market
• Bring financial acumen and strong commercial judgement to frame each decision, preparing information & insights needed for productive discussion -- clarify problem statement and make the risks, trade-offs and upside visible
• Stay ahead of the business by anticipating upcoming hurdles, surfacing risks early and leveraging centralized APAC / Market Command Centers to drive shared view of product buys, brand campaigns & readiness

Go To Market Transformation:

• Evolve the regional GTM process and empower teams through digital innovation, tool development and milestone/process redesign
• Maintain & implement transformation roadmap, project managing multiple complex work activities across a matrixed APAC and global organization
• Act as an empowering Change Agent to enroll and educate operational teams and leaders on GTM milestone shifts, expectations and enhancements

qualifications

• 7 years+ of experience in Consulting, Transformation, Merchandising, or Planning within a fast-paced business environment
• University degree in Business, Finance, or Engineering
• Ideally, a deep understanding of apparel value chain, specifically Merchandising, Planning or Inventory Management processes
• Strategic vision and creative thinking: ability to look beyond existing processes and ways of working
• Proven track record in project management, developing workback plans and implementing complex business transformation initiatives end-to‑end
• Strong facilitation and change management skills to drive cross-functional alignment across junior teams and senior leaders
• Demonstrates a structured problem‑solving mindset and sound commercial business judgementExperience in an global matrixed organization, able to navigate an organization independently, and comfortable with ambiguity

must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

additional notes

Authorization to work in Hong Kong SAR is required for this role.

beyond the paycheck (benefits & perks)

• competitive base pay and a team-based bonus program
• paid time off
• generous employee discounts
• fitness/yoga classes
• parenthood top up program
• personal and professional development programs

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

work arrangement

In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.

learn more about what it’s like working for lululemon in our Asia-Pacific markets:

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [e-mail]. In your email, please include the position title, the location of the position and the nature of your request.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI‑assisted software, is strictly prohibited during the interview process. This includes, AI‑generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.