Club Front Desk & Guest Services Associate

Stackd; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Stackd in Hong Kong is seeking a friendly Front Desk & Club Attendant to welcome members and keep the club clean, organized, and running smoothly. You’ll greet members, assist with check-in, answer questions about memberships, hours, and services, and help with basic account tasks.

This role requires a reliable, punctual team player with basic computer skills and a willingness to assist with cleaning, laundry, and club upkeep. Availability for early mornings, evenings, and weekends is preferred.

Qualifications

• Friendly attitude and strong customer service skills.
• Reliable, punctual, and capable of multi-tasking.
• Basic computer skills and attention to detail.
• Willingness to assist with cleaning and upkeep.
• Customer service/front desk experience is a plus but not required.

Responsibilities

• Greet members and guests and assist with check-in.
• Answer questions about memberships, club policies, hours, and services.
• Help with membership updates, payments, and account questions, referring more complex issues to management.
• Answer phone calls and assist with general inquiries.
• Wash, dry, fold, and restock towels as needed.
• Keep the front desk, common areas, locker rooms, and other assigned spaces clean and organized.
• Replenish supplies and report maintenance or safety concerns.
• Support the team with other day-to-day club duties.

Skills

Friendly attitude

Customer service

Punctuality

Multi-tasking

Basic computer skills

Job description

Stackd in Hong Kong is seeking a friendly Front Desk & Club Attendant to welcome members and keep the club clean, organized, and running smoothly. You’ll greet members, assist with check-in, answer questions about memberships, hours, and services, and help with basic account tasks.

This role requires a reliable, punctual team player with basic computer skills and a willingness to assist with cleaning, laundry, and club upkeep. Availability for early mornings, evenings, and weekends is preferred.