Client Relations Manager/AM (3-month Contract,$45-55k)

KOS International Limited; Hong Kong; Vor Ort; HKD 502.000 - 614.000; Teilzeit

Zusammenfassung

KOS International Limited in Hong Kong seeks a Client Relations Manager/Account Manager for a 3-month contract to plan and execute luxury client engagement events and activations. You will coordinate in-store programmes, workshops, and VIP experiences, ensuring brand standards and superior customer experiences.

The role requires 5+ years in client relations or event marketing within luxury retail, fluent English and Chinese, and strong vendor and project management skills to link engagement

Qualifikationen

• Degree holder in Marketing, Business, Communications or related disciplines.
• 5+ years of experience in Client Relations, CRM, Event Marketing, Retail Marketing or Customer Engagement.
• Luxury retail background is required.
• Proven experience managing in-store events, workshops, VIP experiences and client activations.
• Strong vendor management and project coordination skills.
• Commercially minded with the ability to link client engagement initiatives to sales objectives.
• Excellent communication and stakeholder management skills.
• Proactive, creative and detail-oriented.
• Fluent in English and Chinese.
• Immediate availability is highly preferred.

Aufgaben

• Plan, coordinate and execute client engagement programmes, in-store events, workshops and brand activations.
• Develop event concepts and customer experiences from ideation to execution.
• Manage event logistics, venue setup, vendor sourcing and budget coordination.
• Liaise with external vendors, agencies and internal stakeholders to ensure smooth event delivery.
• Partner closely with Store Managers and retail teams to develop initiatives that support client acquisition, retention and sales growth.
• Support gifting strategies, client appreciation programmes and VIP engagement activities.
• Monitor event performance and customer feedback to identify opportunities for improvement.
• Coordinate marketing materials, event communications and customer invitation processes.
• Ensure all events and activations align with brand standards and luxury customer experience expectations.
• Support ad hoc client development and retail marketing projects as assigned.

Kenntnisse

Client relations

CRM experience

Event marketing

Retail marketing

Vendor management

Project coordination

Sales alignment

Stakeholder management

Communication skills

Bilingual English/Chinese

Attention to detail

Ausbildung

Bachelor's degree in Marketing/Business/Communications

Jobbeschreibung

Client Relations Manager/AM (3-month Contract,$45-55k)

• Plan, coordinate and execute client engagement programmes, in-store events, workshops and brand activations
• Develop event concepts and customer experiences from ideation to execution
• Manage event logistics, venue setup, vendor sourcing and budget coordination
• Liaise with external vendors, agencies and internal stakeholders to ensure smooth event delivery
• Partner closely with Store Managers and retail teams to develop initiatives that support client acquisition, retention and sales growth
• Support gifting strategies, client appreciation programmes and VIP engagement activities
• Monitor event performance and customer feedback to identify opportunities for improvement
• Coordinate marketing materials, event communications and customer invitation processes
• Ensure all events and activations align with brand standards and luxury customer experience expectations
• Support ad hoc client development and retail marketing projects as assigned

Requirements

• Degree holder in Marketing, Business, Communications or related disciplines
• 5+ years of experience in Client Relations, CRM, Event Marketing, Retail Marketing or Customer Engagement
• Luxury retail background is required
• Proven experience managing in-store events, workshops, VIP experiences and client activations
• Strong vendor management and project coordination skills
• Commercially minded with the ability to link client engagement initiatives to sales objectives
• Excellent communication and stakeholder management skills
• Proactive, creative and detail-oriented
• Fluent in English and Chinese
• Immediate availability is highly preferred