Client Engagement Manager, CRM, Luxury Retail (50K)

WilliamSELECT; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

WilliamSELECT, a leading international luxury fashion brand, is seeking a CRM Manager to join its Hong Kong team. You will conduct CRM data analysis, present findings, and translate them into actionable customer insights.

The role covers planning CRM engagement programs, clienteling initiatives, VIP events, seasonal gifting, and supporting in-store activities to deliver personalized experiences and drive growth.

Qualifications

• Bachelor's degree or above.
• CRM/data analysis experience preferred.
• Strong numerical acumen with attention to detail.

Responsibilities

• Conduct CRM data analysis, present findings and observations.
• Provide insights and translate into qualitative insights.
• Prepare and distribute consumer management reports and dashboards, monitor KPI.

Skills

Analytical skills

Interpersonal & communication skills

Bilingual English and Chinese

Education

Bachelor's Degree

Job description

My client is an international luxury fashion brand and they are looking for a CRM Manager to join their team.

Responsibilities:

• Conduct CRM data analysis, present findings and observation
• Provide insights and translate into qualitative insight
• Perform and distribute periodical consumer management reports and dashboards, monitoring KPI
• Responsible for database maintenance and validate data accuracy
• Provide consumers trends and analysis and propose target audience for marketing purpose
• Plan and implement Clienteling & Client development strategy & initiatives
• Develop CRM engagement program and planning of VIP events
• Organize seasonal gifting
• Support in-store events

Requirements

• Bachelor's Degree or above
• At least 8 years of CRM experience in Retail / Beauty / Luxury Fashion / W&J industry
• Sensitive to numbers with strong analytical skills
• Good interpersonal and communication skills
• Excellent English and Chinese
• Candidate with less experience will be considered as Assistant Manager