Client Partner

integralads; Hong Kong; Hybrid; HKD 900,000 - 1,400,000; Full time

Job summary

Integral Ad Science is seeking a Client Partner to nurture and grow an existing portfolio while identifying new business opportunities. This hybrid role focuses on client health, retention, and value realization across IAS solutions for advertisers, publishers, and agencies.

You will lead strategic account management, conduct quarterly business reviews, and collaborate with product teams to incorporate client feedback into the roadmap.

Qualifications

• Proven experience in a client-facing role such as Customer Success, Account Management, or Strategic Partnerships within an agency, trading desk, or ad tech company.
• Strong commercial mindset with ability to upsell and cross-sell.
• Understanding of AdTech, SaaS, or MarTech ecosystems.
• Ability to manage and grow a portfolio while retaining clients.
• Skilled in conducting QBRs and presenting insights.
• Excellent analytical and data-driven decision making.
• Capable of independent work and cross-functional collaboration.

Responsibilities

• Strategic Account Management: Own relationships for IAS clients, acting as their primary contact and trusted advisor.
• Retention & Growth: Develop plans to retain, satisfy, and grow the client base; pursue upsell/cross-sell opportunities.
• Value Realization: Understand client goals to ensure outcomes with IAS solutions.
• Performance Reviews: Lead regular business reviews with metrics, insights, and recommendations.
• Risk Management: Monitor client health and mitigate risks for long-term partnerships.
• Client Advocacy: Represent client needs within IAS and inform Product roadmap.
• New Business Expansion: Identify and engage partners and brands to bring in new revenue.
• Agency Partnership: Strengthen agency relationships to drive engagement and opportunities.

Skills

Client facing

Account management

Strategic partnerships

AdTech

SaaS / MarTech

Analytical skills

Organizational skills

Job description

Job Description:

The Client Partner is a hybrid role focused on nurturing and growing existing customer relationships while simultaneously identifying and developing new business opportunities. This individual will be responsible for the health, retention, and growth of a portfolio of clients, ensuring they derive maximum value from their investment with Integral Ad Science (IAS). In addition to core account management, this role involves fostering strategic relationships with advertising agencies to unlock new growth avenues and identifying opportunities for client expansion.

The ideal candidate is a commercially-minded relationship manager who is passionate about driving client success and is comfortable operating in a hands-on, dynamic environment where no task is too small.

Essential Duties and Responsibilities:

• Strategic Account Management: Own and manage relationships for a portfolio of IAS clients, acting as their primary point of contact and trusted advisor.
• Retention & Growth: Develop and execute account plans to ensure client retention, satisfaction, and growth. Proactively identify and pursue opportunities for upselling and cross-selling the IAS product suite.
• Value Realization: Attain a thorough understanding of clients' goals and challenges to ensure they achieve their desired outcomes using IAS solutions.
• Performance Reviews: Prepare and lead regular business reviews (QBRs) with clients from the ground up, presenting performance metrics, insights, and strategic recommendations.
• Risk Management: Proactively monitor client health, identify risks, and develop and implement mitigation plans to ensure long-term partnerships.
• Client Advocacy: Act as the champion for your clients within IAS, facilitating feedback to the Product team to help shape the product roadmap.
• New Business Expansion: Identify and engage potential partners and brands, cultivating relationships to introduce and position IAS solutions, bringing new revenue into the business.
• Agency Partnership: Develop and strengthen relationships with key agency partners to drive engagement, foster collaboration, and unlock new partnership opportunities through the agency channel.
• Industry Engagement: Deliver training sessions, share industry trends, and provide thought leadership to agency partners and clients to position IAS as a strategic partner.

Experience & Qualifications:

• Proven experience in a client-facing role such as Customer Success, Account Management, or Strategic Partnerships within an agency, trading desk, or ad tech company.
• A service-oriented ethos with a strong commercial mindset and a keen understanding of AdTech, SaaS, or MarTech ecosystems.
• Demonstrated experience managing, consulting, and negotiating with clients and/or agency partners, with a strong track record of retaining and growing a portfolio.
• Strong analytical skills, with the ability to analyze data, identify business questions, and develop actionable recommendations.
• Exceptional organizational skills, with a proven ability to manage multiple projects, priorities, and stakeholders effectively.
• Comfortable working in a fast-paced, entrepreneurial, and rapid-growth environment, with a willingness to be hands-on with operational tasks.
• Ability to work independently and as part of a collaborative team.

About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry's most actionable data to drive superior results for the world's largest advertisers, publishers, and media platforms. IAS's software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.