Director Client Management_APAC_Banking

Infosys; Hong Kong; Hybrid; HKD 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Paid leave entitlements

Health and Life Enrichment program (HA

Optional health insurance cover

EAP

Job summary

Infosys is seeking a seasoned Client Services Manager to drive account growth in the BFS domain in Hong Kong. You will nurture CXO-level relationships, coordinate cross-functional pursuit teams, and guide proposals from scoping to closure, maintaining the Infosys price premium.

The role requires strategic account planning and strong leadership in a fast-paced, AI-enabled services environment. Ideal candidates bring 14+ years of experience, a bachelor’s degree, and fluency in Cantonese/Mandarin

Qualifications

• Minimum qualifications include managing large revenue portfolios with demonstrated growth and strong client referrals.
• Experience in Banking and Financial services domain, operations, or technology; knowledge of Asia Pacific BFS markets and Greater China is a plus.
• Proven ability to interact with CXO level client contacts and lead multi-offering conversations.
• Understanding of SAAS and enterprise applications; familiarity with AI solutions in BFS is desirable.
• Experience in translating client problems into technology-enabled solutions and negotiating proposals.

Responsibilities

• Provide client introductions and context to internal teams; navigate accounts to identify deals and form pursuit teams.
• Drive MSAs/SOWs, payments (AR), and resolve delivery escalations and complaints; mentor the account team.
• Maintain Infosys price premium, grow client satisfaction, and expand the account per the plan.
• Lead account planning, relationship mapping, market share analysis and periodic reviews with senior management.
• Identify opportunities, develop proposals, negotiate and close deals with premium pricing.

Skills

Banking BFS domain

CXO relationships

Consultative selling

Global delivery model

AI-enabled solutions

Education

Bachelor’s degree

Job description

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Purpose of the Role

Provide client introductions, customer context to internal teams. Navigate accounts to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the win price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it. Drive MSA / SOWs / payments (AR), resolve delivery escalations and complaints, mentor IBU account team with an objective of demonstrating business value to the client. Maintaining the Infosys price premium, enhancing client satisfaction and growing the account as per the account plan WITHIN the assigned account.

Market Development: Client Services Manager persuades clients to provide industry-wide references to support revenue growth outside the account and increase ROI in events.

Customer Prospecting: Provides client introductions, customer context etc. S/He supports the HBU G/EM's efforts in his/her account to open diverse service-lines (HBUs) in his/her account.

Opportunity Identification and Qualification: Client Services manager will navigate the account to identify varied kinds of deals in the account to increase Infosys' revenue and HBU mix and improve market share.

Proposal Development/Proposal Negotiation and Closure: Client Services sets up and facilitates proposal Development and coaching sessions between client and pursuit team's technical / domain experts. S/He drives client consensus or at least neutralizes opponents, articulates business value and drives pricing to articulate business value and wins the deal at the right premium.

Contracting and MSA: Client Services facilitates the discussion for the Commercial Manager, and acts as the point of escalation if needed, to ensure quick closure of the contract with acceptable level of risk to Infosys.

Account Planning and Review: Client Services manager develops the Account Plan in conjunction with the other stakeholders (Service line/HBU mix, revenues, profitability. S/He will develop relationship maps, and market share analysis. S/He communicates and executes as per the A/c plan; and conducts periodic review of the plan with higher Management in Infosys to grow in the Account as per plan.

Account Mining: Client Services identifies the right contacts within the client organization, secures meetings with the clients appropriately; sets appropriate agenda (client context, pain points, industry / competitive context, Infosys value proposition). S/He anchors meetings and closes any opportunities generated. S/He ensures active participation from HBUs / partners concerned, provides account context (including topics to avoid), and allocates roles and responsibilities for ongoing client interactions. S/He reviews meeting material to grow the account by positioning Infosys strategically and as an existing trusted partner.

Minimum Qualifications:

Must have managed large revenue portfolio of clients in the region with demonstrated growth in the accounts managed as well as strong client referrals. Significant Account Management experience required

• Experience in Banking and Financial services Business/ Domain/Ops / technology Knowledge of Asia pacific BFS market in general and Greater China in particular
• Track record of interacting and building relationships with CXO level client contacts
• Ability to manage and run Consulting, Implementation, Support/AMS and other conversations and opportunities seamlessly across range of offerings that Infosys offers
• Good understanding of Current and Emerging Technologies such as SAAS applications, Enterprise applications and software
• Understanding of AI solutions in general and adoption of AI solutions in BFS industry in particular (Preferable)
• Consultative Selling experience i.e. Experience in translating client’s business problems into technology solution enabled/powered by best of breed AI enabled Tech product/platform/custom solution.
• Global Delivery Model experience is a must
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Min. bachelor’s degree required and 14+ years of experience with listed responsibilities and skill sets.
• Bilingual with language proficiency in Cantonese/Mandarin & English

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (Hongkong)

• Paid leave entitlements
• Health and Life Enrichment (HALE) program covering various well-being offerings
• Optional health insurance cover
• Employer Assistance Program (EAP)
• Rewards and Recognition

Our recruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”