High Jewelry Expert

NexusSearch International Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A luxury jewelry brand in Hong Kong is seeking a Sales Specialist to build lasting relationships with high-net-worth clients. The role requires over 3 years of luxury retail experience, particularly in high jewelry or fine watches. Candidates must be fluent in Cantonese and English, have a polished appearance, and be able to manage sensitive client information discreetly. This position offers the opportunity to deliver exceptional experiences and participate in the luxury market.

Qualifications

• 3+ years in luxury retail sales, preferably in high jewelry or fine watches.
• Fluent in Cantonese and English, additional languages a plus.
• Trustworthy and discreet with sensitive client information.

Responsibilities

• Build and nurture relationships with high-net-worth clients.
• Conduct personalized consultations for tailored jewelry recommendations.
• Provide post-sales support and ensure client satisfaction.
• Educate clients on gem quality and craftsmanship.

Skills

Luxury retail sales experience

Exceptional communication skills

Basic knowledge of gemstones

Polished appearance

Self-motivated

Education

GIA certification

Job description

Our client is a cherished family-owned luxury high jewelry brand with a legacy of exquisite craftsmanship, rare gemstones, and personalized service. We're seeking a passionate Sales Specialist to join our close-knit team in Hong Kong, delivering exceptional experiences to our HNW clientele.

Key Duties

• Build and nurture long-term bonds with high-net-worth (HNW) clients (local Hong Kong, Mainland China, and international).
• Conduct personalized one‑on‑one consultations to understand their style, occasions (weddings, milestones, gifting), and deliver tailored jewelry recommendations.
• Provide post‑sales support: arrange cleaning, resizing, or repairs to ensure client satisfaction and loyalty.
• Educate clients on gem quality (4Cs), artisanal craftsmanship, and our brand's heritage to highlight value.
• Collaborate with our in‑house design team to guide clients through bespoke jewelry creation (from concept to final piece).
• Maintain our elegant salons' neatness, security, and alignment with our brand's refined aesthetic.
• Conduct regular stock checks, report top‑selling pieces, and suggest restocking to meet client demand.
• Uphold our brand's reputation for professionalism, privacy, and exclusivity—handing high‑value transactions with utmost confidentiality.
• Represent the brand at HK luxury events (galas, private viewings) to expand client reach.
• Keep updated on global luxury jewelry trends, HK/China market preferences, and gem industry news (e.g., ethical sourcing).
• Participate in brand training to master new collections and sales skills.

What You Need

• 3+ years of proven luxury retail sales experience (preferred: high jewelry, fine watches, or premium fashion—e.g., Cartier, Tiffany, Bulgari).
• Basic knowledge of gemstones, metals, and jewelry craftsmanship (GIA certification is a bonus).
• Exceptional communication skills: Fluent in Cantonese and English (must-have for local/Mainland clients); English proficiency is required; additional languages (French, Arabic) are a plus.
• Polished appearance, elegant demeanor, and ability to thrive in a sophisticated, intimate environment.
• Self‑motivated with a track record of hitting sales targets; passionate about luxury and fine craftsmanship.
• Trustworthy and discrete—able to handle sensitive client information and high‑value transactions.