Client Advisor / Sales Associate

Gucci Group (Hong Kong) Limited; Hong Kong; On-site; HKD 246,000 - 335,000; Full time

Job summary

Gucci Group (Hong Kong) Limited seeks a Client Advisor to deliver best-in-class service to luxury clients in-store and remotely. You will build lasting relationships, tailor experiences, and drive sales while staying ahead of fashion trends.

Applicants should have a Diploma or higher and at least 2 years in luxury fashion sales, with fluency in Cantonese, Mandarin, and English. This role offers an engaging, fast-paced environment in Hong Kong.

Qualifications

• Diploma or above in any discipline.
• Minimum 2 years of luxury fashion sales experience and excellent track record.
• High ethics, professionalism, integrity, and ability to inspire trust.
• Deep passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• Ability to work in a fast-moving and dynamic environment.
• Good command of Cantonese, Mandarin and English.

Responsibilities

• Proactively engage and establish strong relationships with clients, making the client feel valued from the first contact in-store or remotely.
• Deliver a personalized, client-centric experience to drive repeat business and brand loyalty.
• Drive individual and team sales by monitoring KPIs and maximizing opportunities in-store and remotely.
• Provide exceptional client experience through hospitality, luxury gestures, and product rituals.
• Stay up-to-date with fashion trends and clients’ segmentation to propose optimal solutions.
• Combine styling knowledge with product recommendations to best serve clients.
• Participate in store operations including stock maintenance and inventories.
• Adhere to policies with focus on loss prevention and operational excellence.
• Perform other duties as assigned.

Skills

Customer service

Relationship building

Multilingual communication

Education

Diploma or higher

Job description

Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.

Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.

Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.

Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients.

Combines styling knowledge with the ability to offer products to best serve the client.

Actively participate in all store operations such as stock maintenance, stock inventories, etc.

Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

Perform other duties as assigned.

QUALIFICATIONS

Diploma or above in any disciplines

Minimum 2 years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.

High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.

Deep passion for fashion and luxury.

Excellent commercial awareness and client attitude.

Ability to work in a fast-moving and dynamic environment.

Good command of spoken Cantonese, Mandarin and English

Candidates with more experience may be considered as Senior Client Advisor

Data collected will be for recruitment purpose only.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a sales associate?
• What is your highest level of education?
• Which of the following languages are you fluent in?
• How would you rate your Mandarin language skills?

Luxury & Designer Goods Retail 101-1,000 employees

Founded in Florence in 1921, Gucci is one of the world’s leading luxury fashion brands. We are now inviting you to join us as:

Founded in Florence in 1921, Gucci is one of the world’s leading luxury fashion brands. We are now inviting you to join us as:

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