Client Advisor

Sabceducation; Hong Kong; On-site; HKD 180,000 - 320,000; Full time

Job summary

Maison Valentino in Hong Kong seeks a client-focused associate to develop and retain the existing client base while attracting new customers. You will deliver couture-level service across categories and drive sales through clienteling, digital tools, and strategic selling.

Ideal candidates have 2+ years in luxury fashion, strong product knowledge, and fluent Cantonese, English, and Mandarin. A collaborative, mature team player who thrives in a fast-paced environment is essential.

Qualifications

• Post-secondary education or Diploma holder or equivalent.
• Minimum 2 years' working experience in luxury fashion industry
• Self-motivated, mature and good team-player
• Proven selling and clienteling skills
• Excellent communication & story telling skills
• Strong product knowledge to support the team in product maintenance, replenishment, display
• Good command of spoken Cantonese, English and Mandarin

Responsibilities

• Focuses on development and retention the existing clients; recruitment of new and potential ones
• Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
• Offer an excellent level couture service at all times across all categories
• Foster sales in partnership and OTO appointment routine
• Naturally integrates digital tools in selling and clienteling activities
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Skills

Clienteling

Communication

Storytelling

Team player

Self-motivated

Product knowledge

Education

Post-secondary diploma

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Responsibilities:

• Focuses on development and retention the existing clients; recruitment of new and potential ones
• Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
• Offer an excellent level couture service at all times across all categories
• Foster sales in partnership and OTO appointment routine
• Naturally integrates digital tools in selling and clienteling activities
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

• Post-secondary education or Diploma holder or equivalent
• Minimum 2 years' working experience in luxury fashion industry
• Self-motivated, mature and good team-player
• Proven selling and clienteling skills
• Excellent communication & story telling skills
• Strong product knowledge to support the team in product maintenance, replenishment, display
• Good command of spoken Cantonese, English and Mandarin

The Valentino ecosystem is home to a wide and extraordinary pool of talents, eachcolleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.