Channel Operations Manager

KuCoin Exchange; Hong Kong; On-site; HKD 350,000 - 600,000; Full time

Job summary

KuCoin Exchange in Hong Kong seeks an experienced Channel Maintenance & Partner Relationship professional to manage daily operations for BD-sourced partner channels, maintain regular communication, and sustain long-term, high-quality relationships.

You will drive core conversion KPIs, optimize channel strategies for regional characteristics, and collaborate with marketing, compliance and product teams to improve ROI.

Qualifications

• 3-5 years experience in channel operation or partner management.
• Web3/crypto/cross-border industry experience preferred.
• Strong data-driven mindset; proven improvements in conversion/efficiency.
• Familiar with traffic quality inspection, risk identification and compliance management.
• Excellent communication and cross-team collaboration; detail-oriented.

Responsibilities

• Manage daily operations for BD-sourced partner channels and sustain high-quality relationships.
• Drive core conversion KPIs: user acquisition, activation and trading volume.
• Audit promotions, traffic sources and user data to identify non-compliant behavior.
• Coordinate with marketing, customer service and business teams to support campaigns.
• Iterate SOPs, incentive rules and cooperation processes.

Skills

Channel operation

Partner management

BD operation

Data-driven mindset

Risk identification

Compliance management

English communication

Cross-team collaboration

Job description

• Channel Maintenance & Partner Relationship

Manage daily operations for BD-sourced partner channels, maintain regular communication, resolve operational issues, and sustain long-term, high-quality partner relationships.

Drive core conversion KPIs including user acquisition, activation and trading volume. Optimize channel operation strategies and tailored campaigns based on regional and channel characteristics to improve overall conversion efficiency and ROI.

• Channel Quality & Risk Monitoring

Oversee full-cycle channel quality control, audit promotion content, traffic sources and user data. Identify invalid traffic, abnormal data and non-compliant behaviors, coordinate with BD and compliance teams for rectification and risk mitigation.

• Data Analysis & Operation Iteration

Monitor daily/weekly channel performance metrics (conversion rate, activity rate, CAC, ROI). Conduct data reviews, deliver regular operation reports, and provide actionable optimization suggestions for channel strategy iteration.

• SOP Optimization & Internal Coordination

Iterate channel operation SOPs, incentive rules and cooperation processes. Collaborate with marketing, customer service and business teams to support partner campaigns and maximize channel output.

Job Requirements

• 3-5 years experience in channel operation, partner management or BD operation; Web3 / crypto / cross-border industry experience preferred.
• Strong data-driven mindset with proven experience improving channel conversion and operational efficiency.
• Familiar with channel traffic quality inspection, risk identification and compliance management.
• Excellent communication and cross-team collaboration skills, detail-oriented with strong execution.
• Fluent English for global partner communication; familiar with overseas social ecology is a plus.
• Self-motivated, quick learner, able to adapt to fast-paced Web3 environment.