Card Operations & Strategy Manager

Octopus Holdings Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Octopus Holdings Limited in Hong Kong is seeking a senior operations leader to drive the strategic direction for Octopus Card operations and self-served channels, acting as the subject matter expert on card products and services.

You will lead cross-functional teams, manage government and partner stakeholders, and ensure service quality and regulatory compliance with HKMA while delivering MIS reports and project roadmaps for senior management.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, Information Systems, or related disciplines.
• 8+ years’ work experience in payment industry or quality / process improvement.
• Experience in financial institution or large corporate.
• Strong background in credit/debit card operations or payment technologies.

Responsibilities

• Execute strategic direction for Octopus Card operations and self-served channels as SME on card products and services.
• Lead projects and initiatives in card products and service delivery with timely execution and stakeholder coordination.
• Manage government, transport providers, external partners, and internal teams to optimize service quality, timelines, costs and compliance.

Skills

Leadership

Stakeholder management

Project management

Bilingual English/Chinese

Education

Bachelor's degree

Job description

Octopus Holdings Limited in Hong Kong is seeking a senior operations leader to drive the strategic direction for Octopus Card operations and self-served channels, acting as the subject matter expert on card products and services.

You will lead cross-functional teams, manage government and partner stakeholders, and ensure service quality and regulatory compliance with HKMA while delivering MIS reports and project roadmaps for senior management.