Captain - The Aubrey

Mandarin Oriental; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health benefits

Wellness programs

Retirement plans

Job summary

Mandarin Oriental, Hong Kong is seeking a Captain to join our Food & Beverage Service team. The Captain will provide quality service in a friendly, courteous manner and report to the Restaurant General Manager.

Responsibilities include mise-en-place, delivering a memorable dining experience, and guiding guests through menu choices with product knowledge. The ideal candidate has strong communication skills, familiarity with bar service, and capable in English and Mandarin/Cantonese.

Qualifications

• Experience in Bar is highly preferred.
• Excellent communication and interpersonal skills.
• Good command of spoken English and preferably Mandarin / Cantonese.

Responsibilities

• Prepare mise-en-place.
• Deliver a delighted dining experience to guests.
• Create special moments and provide seamless service with guests.
• Make recommendations on menu items with good product knowledge.
• Meet and greet guests in a professional manner.
• Maintain neatness and cleanliness of the restaurant.

Skills

Bar experience

English proficiency

Mandarin/Cantonese

Job description

Mandarin Oriental, Hong Kong is looking for a Captain to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About The Job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Captain is responsible for providing quality service in a friendly, natural, courteous manner and always be attentive. The Captain reports to the Restaurant General Manager.

As Captain, you will be responsible for the following duties:

• Prepare mise-en-place
• Deliver a delighted dining experience to our guests
• Create special moments and provide seamless service with guests
• Make recommendations on the choice of menu items with good product knowledge
• Meet and greet guest in a professional manner
• Maintain neatness and cleanliness of the restaurant

As Captain, We Expect From You

• Experienced in Bar is highly preferred
• Excellent communication and interpersonal skills
• Good command in spoken English and preferably in Mandarin / Cantonese communication
• Passionate in customer service and hospitality industry

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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