Captain: Expert Server & Guest Experience Champion

Sheraton Hotels & Resorts; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Sheraton Hotels & Resorts in Hong Kong is seeking a non-management, full-time team member for our Food & Beverage & Culinary category. The role involves serving food and drinks, answering menu questions, and coordinating with the kitchen to meet guest needs.

Responsibilities include maintaining cleanliness, handling special requests, guiding colleagues, and adhering to safety and quality standards. Training, coaching, and supporting the team are expected components of the role.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.
• License or Certification: None

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, wait times, recook orders, and product availability.
• Follow cycle time guidelines for all meals.
• Maintain cleanliness of work areas throughout the day.
• Communicate special meal requirements, allergies, dietary needs, and requests to the kitchen.
• Inspect cleanliness and presentation of china, glass, and silver prior to use.
• Monitor and maintain cleanliness of assigned tables and ensure courses are cleared.
• Communicate with guests and staff to ensure teamwork and optimum service.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; serve as a role model.
• Follow all safety policies; report accidents and unsafe conditions.
• Ensure uniform and professional appearance and protect company assets.
• Welcome and acknowledge guests; anticipate needs; assist guests with disabilities; thank guests.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality standards; read and verify information.
• Stand or move for extended periods and handle heavy objects as needed.
• Perform other reasonable duties as requested by Supervisors.

Education

High school diploma or G.E.D. equivalent

Job description

Sheraton Hotels & Resorts in Hong Kong is seeking a non-management, full-time team member for our Food & Beverage & Culinary category. The role involves serving food and drinks, answering menu questions, and coordinating with the kitchen to meet guest needs.

Responsibilities include maintaining cleanliness, handling special requests, guiding colleagues, and adhering to safety and quality standards. Training, coaching, and supporting the team are expected components of the role.