Captain

Sheraton Hotels & Resorts; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Sheraton Hotels & Resorts in Hong Kong is seeking a non-management, full-time team member for our Food & Beverage & Culinary category. The role involves serving food and drinks, answering menu questions, and coordinating with the kitchen to meet guest needs.

Responsibilities include maintaining cleanliness, handling special requests, guiding colleagues, and adhering to safety and quality standards. Training, coaching, and supporting the team are expected components of the role.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.
• License or Certification: None

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, wait times, recook orders, and product availability.
• Follow cycle time guidelines for all meals.
• Maintain cleanliness of work areas throughout the day.
• Communicate special meal requirements, allergies, dietary needs, and requests to the kitchen.
• Inspect cleanliness and presentation of china, glass, and silver prior to use.
• Monitor and maintain cleanliness of assigned tables and ensure courses are cleared.
• Communicate with guests and staff to ensure teamwork and optimum service.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; serve as a role model.
• Follow all safety policies; report accidents and unsafe conditions.
• Ensure uniform and professional appearance and protect company assets.
• Welcome and acknowledge guests; anticipate needs; assist guests with disabilities; thank guests.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality standards; read and verify information.
• Stand or move for extended periods and handle heavy objects as needed.
• Perform other reasonable duties as requested by Supervisors.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

• Job Number26144387
• Job CategoryFood and Beverage & Culinary
• Location9 Yi Tung Road, Tung Chung, Lantau Island, Hong Kong Hong, China VIEW ON MAP
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management

Position Summary

Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.