Captain - Coffee Shop 部長 - 咖啡室

InterContinental Grand Stanford Hong Kong; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

InterContinental Grand Stanford Hong Kong, a renowned five-star hotel, seeks a capable hospitality professional to join as a Captain-level role. You will deliver exceptional guest service, present menus, and assist in training team members while upholding safety and hygiene standards.

The position emphasizes teamwork, professional conduct, and a guest-focused approach to dining operations. Excellent English and Cantonese or Putonghua communication is required.

Qualifications

• Minimum 3 years relevant working experience.
• Courteous, professional and guest-oriented.
• Basic knowledge in food hygiene.
• Good command of spoken English and Cantonese / Putonghua.
• Junior Captain considered for less experience.

Responsibilities

• Provide quality service to guests and respond promptly to guests’ enquiries, requests and complaints.
• Present menu to guests, answer enquiries and make recommendations.
• Promote teamwork and provide training and mentoring to team members.
• Ensure all procedures are conducted safely and align with IHG standards.

Skills

Guest service

Teamwork

Communication (English and Cantonese/­

Education

Certificate in hotel or catering management

Job description

Being recognized as World’s Leading Luxury Business Hotel by the World Travel Awards (WTA), InterContinental Grand Stanford Hong Kong is a five-star hotel that offers breathtaking views of Hong Kong’s Victoria Harbour. The hotel features 570 luxurious rooms and suites and the finest selection of world-class dining outlets from distinctive Italian to contemporary international buffet and award-winning Cantonese cuisine.

海景嘉福洲際酒店為國際五星級酒店，曾被世界旅遊大獎(WTA)頒發全球最佳豪華商務酒店獎，坐擁壯麗迷人的維多利亞港景致及璀燦的香港美景。酒店不單備有570間設備完善的客房及套房，更設有多間具備世界級水準的餐廳，包括別具一格的意大利餐廳、環球美饌自助餐及屢獲殊榮的正宗粵菜食府。

Job Responsibilities

• Provide quality service to guests and respond promptly to guests’ enquiries, requests and complaints;
• Present menu to guests, answer enquiries and make recommendations;
• Promote teamwork and provide training and mentoring to team members;
• Ensure all procedures are conducted safely and align with the IHG services standard and its standard of both personal and food hygiene and appearance.

Job Requirements

• Certificate in hotel or catering management or hotel-related experience will be an advantage;
• Minimum 3 years relevant working experience;
• Courteous, professional and guest-oriented;
• Basic knowledge in food hygiene;
• Good command of spoken English and Cantonese / Putonghua;
• Candidate with less experience will be considered as Junior Captain.

We’ll offer the right candidate an attractive compensation package, on-going professional development and a culture of service excellence.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Information collected will be used for employment purpose only.