C&B Operations Manager (HKD45-55k)

KOS International Talent Group; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

KOS International Talent Group is seeking a C&B Operations Manager to lead the HR Services team in Hong Kong. The role focuses on payroll administration, HR operations, and employee lifecycle governance, reporting to the Head of HR.

Responsibilities include coaching the C&B team, ensuring accurate payroll processing, and driving continuous improvement across workflows and policies. Strong English and Chinese communication, plus stakeholder collaboration, are essential.

Qualifications

• Degree qualified in Human Resources, Business Administration, or a related discipline.
• Proven track record in HR operations, payroll, and compensation & benefits.
• Experience leading HR shared services teams and driving process improvements.

Responsibilities

• Lead and coach the C&B operations team delivering HR shared services.
• Oversee payroll review and validation for accuracy and compliance.
• Drive continuous improvement to streamline workflows and service delivery.
• Review and standardize HR processes, policies, and operating procedures across the lifecycle.
• Partner with stakeholders to identify automation, digitalization, and system enhancements.
• Ensure compliance with employment regulations and company policies.
• Prepare HR operational reports and analyses for management decisions.
• Act as SME and escalation point for complex HR operational and payroll matters.

Skills

HR operations

Shared services

Payroll

C&B operations

Continuous improvement

Stakeholder management

Bilingual English/Chinese

Education

Bachelor’s degree in HR or Business Admin

Job description

About The Client

Our client is a stable company in the infrastructure sector. They are currently seeking a C&B Operations Manager to join and lead the HR Services team. They are particularly interested in candidates who have grown within HR operations, shared services or C&B environments and possess a continuous improvement mindset, with the ability to challenge existing process, introduce best practices, and elevate the overall HR service delivery model.

About The Role

Reporting to the Head of Human Resources, you will lead a team responsible for delivering efficient and high-quality HR shared services, covering payroll administration, HR operations, employee lifecycle management, and HR governance.

Key responsibilities include:

• Lead and coach the C&B operations team, ensuring smooth day-to-day delivery of HR shared services.
• Oversee payroll review and validation processes, ensuring accuracy, compliance, and timely execution.
• Drive continuous improvement initiatives to streamline workflows, enhance service delivery, and improve operational efficiency.
• Review, optimize, and standardize HR processes, policies, and operating procedures across the employee lifecycle.
• Partner with internal stakeholders to identify opportunities for automation, digitalization, and system enhancement.
• Ensure compliance with employment-related regulations and company policies.
• Prepare HR operational reports, metrics, and analyses to support management decision-making.
• Act as a subject matter expert and escalation point for complex HR operational and payroll-related matters.

Requirements

• Degree qualified in Human Resources, Business Administration, or a related discipline.
• 12-15+ years of progressive HR experience, with solid exposure to HR operations, shared services, payroll, and compensation & benefits.
• Proven people management experience with the ability to lead, develop, and guide a team.
• Strong understanding of payroll processes, HR policies, and employment ordinances.
• Demonstrated track record in driving process enhancement, workflow streamlining, and operational improvement initiatives.
• Exposure to HR system implementation, digitalization, or HR transformation projects would be highly advantageous.
• Strong stakeholder management, communication, and problem-solving skills.
• Proactive, detail-minded, and capable of balancing strategic improvements with hands-on operational execution.
• Proficiency in English and Chinese
• Immediate available candidates highly regarded, candidates with less experience will be considered Assistant Manager