Business & Customer Experience Analyst (Mainland Student Welcome)

Yata Ltd; Hong Kong; On-site; HKD 83,000 - 124,000; Part time

Job summary

YATA Limited in Hong Kong is seeking a self-motivated university student for a part-time role (2–3 days per week). You will gain hands-on exposure to retail operations by visiting stores, analyzing customer service performance, and benchmarking against competitors.

You will support senior leaders by preparing insights and executive-level materials, participate in data analysis with a business mindset, and develop presentation materials for senior management.

Qualifications

• Bachelor or Master degree students; self-driven, curious, fast learner.
• Interest or experience in retail / supermarket industry in HK is a plus.
• Strong analytical sense and business mindset.
• Visit retail and competitor stores to observe operations and customer experience.
• Analyze performance trends and identify improvement opportunities.
• Work with business partners to validate insights.
• Prepare presentation materials for senior management.

Responsibilities

• Visit retail and competitor stores to observe operations and customer experience
• Analyze performance trends and identify improvement opportunities
• Work with business partners to validate insights
• Prepare presentation materials for senior management

Skills

Self-driven

Curious

Strong analytical sense

Fast learner

Education

Bachelor or Master degree students

Job description

At YATA, we are passionate about bringing the rich culture and quality of Japanese products to Hong Kong. Our brand is dedicated to curating an exceptional selection of authentic Japanese goods, from gourmet foods to unique lifestyle items. We strive to create an inviting atmosphere where customers can explore, discover, and experience the essence of Japan.

We are looking for a self-motivated and curious university student to join our team on a part-time basis (2–3 days per week).

In this role, you will gain first-hand exposure to retail operations by visiting stores, analyzing customer service performance, and benchmarking against competitors. You will also support senior leaders by preparing insights and executive-level materials.

What You Will Do

• Visit retail and competitor stores to observe operations and customer experience
• Analyze performance trends and identify improvement opportunities
• Work with business partners to validate insights
• Prepare presentation materials for senior management

Who We Are Looking For

• Bachelor or Master degree students
• Self-driven, curious, down-to-earth, and fast learner
• Strong analytical sense and business mindset
• Interest or experience in retail / supermarket industry in HK is a plus

We welcome applications from Mainland students. This is an excellent opportunity to build real-world business experience and work closely with senior executives while studying.

About Us

Yata Limited is a leading retailer, offering a diverse range of high-quality products to our customers. With a strong focus on innovation and customer-centricity, we are dedicated to providing an exceptional shopping experience. Our talented team of professionals is the driving force behind our success, and we are committed to fostering a culture of collaboration, creativity, and continuous improvement.

YATA Limited is an equal employer and welcome applications for all qualified candidates. Information provided will be treated in strict confidential and only be used for recruitment-related purposes.

More about YATA : https://www.yata.hk