Business Analyst / Project Manager (Customer Platform - Insurance Firm)

Oliver James Associates Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Oliver James Associates Limited in Hong Kong seeks a Business Analyst / Project Manager for a customer platform initiative in banking/insurance. You will liaison between business stakeholders, tech teams and vendors, drive delivery of web and app enhancements, document requirements, coordinate UAT, and support go-live readiness. Fluency in English and Cantonese is expected, Mandarin helpful. Certifications such as PMP/Scrum Master are a plus.

Qualifications

• Minimum proven BA/PM experience in banking or insurance digital platforms.
• Experience delivering customer-facing web and/or mobile app projects.
• Excellent communication and stakeholder management skills.
• Experience with Agile methodologies and tools such as JIRA, Confluence, or similar.
• Fluent in English and Cantonese; Mandarin is an advantage.
• Relevant certifications (e.g. Scrum Master, PMP) are a plus.

Responsibilities

• Act as the primary liaison between business stakeholders, technology teams, and external vendors to ensure clear communication and alignment.
• Drive project delivery for the One Web One App initiative, including planning, tracking progress, managing risks, and resolving blockers.
• Gather, document, and prioritise business requirements; translate them into clear user stories, process flows, and functional specifications.
• Support end-to-end project activities including UAT planning and execution, defect management, and go-live readiness.
• Coordinate cross-functional teams to deliver customer-facing web and app enhancements that improve user experience and operational efficiency.
• Prepare regular progress updates and reports for management and stakeholders.
• Identify process improvement opportunities and contribute to the continuous optimisation of digital channels.

Skills

Business Analysis

Project Management

Stakeholder Management

Agile

UAT coordination

Education

PMP

Scrum Master

Tools

JIRA

Confluence

Job description

Business Analyst / Project Manager (Customer Platform - Insurance Firm)

Act as the primary liaison between business stakeholders, technology teams, and external vendors to ensure clear communication and alignment.

Drive project delivery for the One Web One App initiative, including planning, tracking progress, managing risks, and resolving blockers.

Gather, document, and prioritise business requirements; translate them into clear user stories, process flows, and functional specifications.

Support end-to-end project activities including UAT planning and execution, defect management, and go-live readiness.

Coordinate cross-functional teams to deliver customer-facing web and app enhancements that improve user experience and operational efficiency.

Prepare regular progress updates and reports for management and stakeholders.

Identify process improvement opportunities and contribute to the continuous optimisation of digital channels.

Requirements

Proven experience as a Business Analyst and/or Project Manager in banking or insurance, preferably on digital transformation or customer-facing platform projects.

Strong track record of delivering customer-facing web and/or mobile app projects.

Excellent communication, stakeholder management, and coordination skills, with the ability to work effectively across business and technology teams.

Experience with Agile methodologies and tools such as JIRA, Confluence, or similar.

Ability to manage multiple workstreams, track progress, and escalating issues proactively.

Experience with UAT coordination, test case management, and go-live support is highly desirable.

Fluent in English and Cantonese; Mandarin is an advantage.

Relevant certifications (e.g. Scrum Master, PMP, or equivalent) are a plus.