Branch Service Executive: Elevate Customer Experience

Hang Seng Bank Ltd; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Benefits offered by this job

Healthcare insurance coverage

Retirement benefit scheme

Employee Share Purchase Plan

Annual leave & special leave

Housing loan preferential rates

Training & development

Career advancement

Job summary

Hang Seng Bank Limited invites applications for a Branch Service Executive I (C) to deliver high-quality counter service and secure banking operations at our Hong Kong branches. The role emphasizes customer-centric service, referrals to banking solutions, and active engagement in multi-channel services.

The ideal candidate will have an associate degree or higher diploma, strong service orientation, and proficiency in English and Chinese.

Qualifications

• Strong service orientation and good interpersonal and communication skills.
• Self-motivated with positive attitude and attention to detail.
• Proficiency in English and Chinese; Putonghua a plus.

Responsibilities

• Provide quality service through efficient counter transactions.
• Ensure security of safe deposit boxes and provide operational support.
• Support branch operations and multi-channel engagement; refer customers to banking solutions.
• Drive customer experience and promote e-services.

Skills

Service orientation

Interpersonal skills

Communication skills

Attention to detail

Education

Associate degree / Higher diploma

Job description

Hang Seng Bank Limited invites applications for a Branch Service Executive I (C) to deliver high-quality counter service and secure banking operations at our Hong Kong branches. The role emphasizes customer-centric service, referrals to banking solutions, and active engagement in multi-channel services.

The ideal candidate will have an associate degree or higher diploma, strong service orientation, and proficiency in English and Chinese.