Branch Service Executive (Teller)

Hang Seng Bank Ltd; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Benefits offered by this job

Healthcare insurance coverage

Retirement benefit scheme

Employee Share Purchase Plan

Annual leave & special leave

Housing loan preferential rates

Training & development

Career advancement

Job summary

Hang Seng Bank Limited invites applications for a Branch Service Executive I (C) to deliver high-quality counter service and secure banking operations at our Hong Kong branches. The role emphasizes customer-centric service, referrals to banking solutions, and active engagement in multi-channel services.

The ideal candidate will have an associate degree or higher diploma, strong service orientation, and proficiency in English and Chinese.

Qualifications

• Strong service orientation and good interpersonal and communication skills.
• Self-motivated with positive attitude and attention to detail.
• Proficiency in English and Chinese; Putonghua a plus.

Responsibilities

• Provide quality service through efficient counter transactions.
• Ensure security of safe deposit boxes and provide operational support.
• Support branch operations and multi-channel engagement; refer customers to banking solutions.
• Drive customer experience and promote e-services.

Skills

Service orientation

Interpersonal skills

Communication skills

Attention to detail

Education

Associate degree / Higher diploma

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 255 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking high caliber professionals to join us as Branch Service Executive I (C).

What we offer

• Attractive basic salary with monthly counter service allowance
• Healthcare insurance coverage including yourself and your family
• Retirement benefit scheme with employer’s contribution
• Employee Share Purchase Plan
• Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
• Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
• Recognizable corporate training and development program
• Progressive career advancement opportunities

Responsibilities

• Provide quality service through efficient and customer-friendly counter transactions
• Ensure the security of safe deposit boxes and provide efficient operational support for safe deposit box services
• Support the excellent service delivery and ensure remarkable customer experience
• Deliver banking services and solutions by understanding customer needs and making appropriate referrals
• Support branch operations & services and adhere to relevant guidelines and procedures
• Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement
• Be a change agent to drive business and servicing model transformation

Requirements

• Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
• Strong service orientation with good interpersonal and communication skills
• Self-motivated, attentive to detail, eager to learn with positive attitude
• Strong level of customer centricity with change mind-set to cope with the on-going business transformation
• Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

You’ll achieve more when you join Hang Seng Bank Limited.

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Unlock job insights

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Established in 1933, Hang Seng Bank is renowned as one of the leading banks in Hong Kong that is dedicated to delivering a comprehensive range of banking, investment and wealth management services tailored to the unique needs of individuals and business. With an extensive customer base of over 3.9 million and over 260 branches in Hong Kong, Hang Seng has built a robust local presence by adopting a customer-centric approach.

Established in 1933, Hang Seng Bank is renowned as one of the leading banks in Hong Kong that is dedicated to delivering a comprehensive range of banking, investment and wealth management services tailored to the unique needs of individuals and business. With an extensive customer base of over 3.9 million and over 260 branches in Hong Kong, Hang Seng has built a robust local presence by adopting a customer-centric approach.