Treasures Customer Service Ambassador, Consumer Banking Group

DBS Bank Ltd; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

DBS Bank Ltd in Hong Kong is seeking a Customer Service professional in a teller role at One Island East. You will handle counter transactions, promote banking products, and deliver superior customer experiences while adhering to regulatory and internal control standards.

The position requires at least 3 years of teller experience with a bank reference and HKCEE/HKDSE passes in English, Chinese, and Mathematics. The role is full-time and based on-site in Hong Kong.

Qualifications

• Minimum of 3 years teller experience with a demonstrable bank reference.
• HKCEE or HKDSE with passes in English, Chinese, and Mathematics.

Responsibilities

• Counter Transaction Handling: efficiently and accurately process cash, cheque, and foreign exchange transactions.
• Promote banking products and services to customers during counter interactions.
• Deliver exemplary customer experience, meeting and exceeding service standards.
• Adhere to all regulatory requirements, policies, and internal controls including AML and KYC.

Skills

Teller experience

Customer service

Education

HKCEE/HKDSE passes English Chinese Maths

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

(1) Counter Transaction Handling

• Efficiently and accurately handle a comprehensive range of counter services and banking transactions to customers, including cash, cheque, and foreign exchange deposits and withdrawals.
• Process account opening procedures and manage current and savings account-related services.
• Maintain meticulous documentation, customer records, correspondence, and filing systems to ensure good order and easy retrieval.

(2) Products and Services Promotion

• Identify and refer potential customers for regulated products to sales staff during counter transactions.
• Where appropriate, cross-sell non-regulated general banking products to customers, contributing to business growth.

(3) Customer Experience Management

• Deliver superior service to customers, consistently meeting and exceeding the Bank's required service standards and models.
• Effectively process and follow through on all customer inquiries, requests, and transactions to ensure high levels of customer satisfaction.

(4) Audit and Compliance Control

• Strictly adhere to all bank policies, standards, operational guidelines, procedures, security protocols, and internal control measures.
• Comply with all relevant compliance and regulatory requirements and the bank's code of conduct. This includes, but is not limited to, sales staff's licensing and fitness & properness, KYC, anti-money laundering (AML) regulations, and ensuring documentation completeness for account opening and each transaction.
• Comply with the registered capacity and any conditions imposed by the HKMA. This includes compliance with the applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the SFC.

Requirements

• Minimum of 3 years of recent teller experience with a demonstrable bank reference.
• HKCEE or HKDSE holder with passes in English, Chinese, and Mathematics.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

One Island East

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time