Bilingual Tech Support Specialist - Cantonese & English

Bloomberg; Hong Kong; On-site; HKD 300,000 - 480,000; Full time

Job summary

Bloomberg Hong Kong is seeking a Technical Support professional fluent in Cantonese and English to support Bloomberg Terminal users. You will collaborate with Sales to address connectivity needs, lead installation, and coordinate with internal teams to ensure access to Bloomberg infrastructure.

The role requires at least 3 years in technical support, strong network and OS knowledge, and the ability to manage multiple projects while communicating clearly with clients and colleagues.

Qualifications

• Minimum 3 years of working experience in technical support for internal or external clients.
• Business proficiency in English and Cantonese to support clients in these markets.
• Experience multitasking in a high-volume environment with several projects.
• Demonstrated ability to coordinate with multiple teams to meet deadlines.
• Bachelor's degree or degree-equivalent qualifications.

Responsibilities

• Provide support for Bloomberg Terminal software, hardware offerings, and network connectivity.
• Engage with internal and external partners to resolve service issues.
• Coordinate installation and maintain customers’ connectivity to Bloomberg's network.
• Guide clients on hardware and network infrastructure improvements to enhance experience.
• Lead and coordinate multiple concurrent projects with stakeholders to meet deadlines.

Skills

Technical support

Client communication

English and Cantonese

Network concepts

Project coordination

Education

Bachelor's degree or degree-equivalent

Tools

Bloomberg Terminal

TCP/IP networking

Windows

Linux

Mac OS

Job description

Bloomberg Hong Kong is seeking a Technical Support professional fluent in Cantonese and English to support Bloomberg Terminal users. You will collaborate with Sales to address connectivity needs, lead installation, and coordinate with internal teams to ensure access to Bloomberg infrastructure.

The role requires at least 3 years in technical support, strong network and OS knowledge, and the ability to manage multiple projects while communicating clearly with clients and colleagues.