Bilingual Hotline Support Specialist - 4-Month Contract

Chandler Macleod Group (HK) Limited; Hong Kong; On-site; HKD 161,000 - 218,000; Full time

Job summary

Chandler Macleod Group (HK) Limited is recruiting a Hotline Customer Services Officer in Quarry Bay for a 4-month contract. The role handles inquiries via hotline and email, delivering a smooth customer experience during the transition period.

The ideal candidate holds a diploma or above, has good Cantonese, English and Mandarin skills, and is proficient in MS Office. Fresh graduates are welcome and prior call centre experience is a plus. Work hours are Mon-Fri 0900-1800 with alternate Saturdays.

Qualifications

• Diploma or above qualification.
• Prior customer service or call centre experience is an advantage.
• PC literate in MS Office especially MS Excel.
• Good communication and listening skills.
• Proficiency in written and spoken Cantonese, English and Mandarin.
• Fresh graduates are welcome.

Responsibilities

• Handle customer enquiries arising from the special business project through hotline or emails.
• Provide accurate and timely information and resolve customer enquiries professionally and efficiently.
• Perform other ad hoc duties

Skills

MS Office

Cantonese

English

Mandarin

Education

Diploma or above

Tools

MS Excel

Job description

Chandler Macleod Group (HK) Limited is recruiting a Hotline Customer Services Officer in Quarry Bay for a 4-month contract. The role handles inquiries via hotline and email, delivering a smooth customer experience during the transition period.

The ideal candidate holds a diploma or above, has good Cantonese, English and Mandarin skills, and is proficient in MS Office. Fresh graduates are welcome and prior call centre experience is a plus. Work hours are Mon-Fri 0900-1800 with alternate Saturdays.