Bilingual English-Korean Customer Experience Specialist

Korea Trade Centre (Hong Kong); Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Benefits offered by this job

Medical Insurance

Annual Leave 20 days

Work location: Wan Chai

Job summary

Korea Trade Centre (Hong Kong) is hiring a Customer Service Assistant in Hong Kong to handle inquiries, manage orders, and support ongoing customer relations.

You will respond to requests promptly, maintain customer records, and coordinate with teams to ensure accurate, confidential handling of data.

This role requires English and Korean fluency, strong communication, and a calm, organized approach to meet deadlines and service goals.

Qualifications

• Fluent English and Korean required.
• Excellent written and verbal communication.
• Ability to multitask and provide effective solutions.
• Strong interpersonal and relationship-building skills.
• Analytical thinking and problem-solving ability.
• Highly organized with strong prioritization.

Responsibilities

• Provide accurate responses to customer requests promptly.
• Track and log customer correspondence and data.
• Protect customer confidentiality, especially financial and identity.
• Process refunds, shipments and account adjustments.
• Assist with generating customer service reports for management.
• Attend sales seminars and meetings to upskill and stay updated.
• Handle general customer service duties and inquiries.

Skills

English language

Korean language

Written and verbal communication

Multitasking

Interpersonal skills

Analytical thinking

Organization and prioritization

Tools

Microsoft Office

Company phone systems

Job description

Korea Trade Centre (Hong Kong) is hiring a Customer Service Assistant in Hong Kong to handle inquiries, manage orders, and support ongoing customer relations.

You will respond to requests promptly, maintain customer records, and coordinate with teams to ensure accurate, confidential handling of data.

This role requires English and Korean fluency, strong communication, and a calm, organized approach to meet deadlines and service goals.