Trilingual Customer Service Officer

KOS International Limited; Hong Kong; On-site; HKD 183,000 - 219,000; Full time

Job summary

KOS International Limited is seeking a Customer Service Officer for an office-based role in Hong Kong. The position involves handling customer inquiries via phone and email, diagnosing issues, and delivering accurate information with a customer-first approach.

The role requires 1–2 years of service experience, fluency in English, Cantonese, and Mandarin, and strong communication and problem-solving skills. CRM and MS Office proficiency are essential for daily tasks.

Qualifications

• 1-2 years of customer service or call center experience.
• Excellent verbal and written communication in English, Cantonese and Mandarin.
• Strong problem-solving and analytical skills.
• Proficient in using CRM software and Microsoft Office.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Respond promptly to incoming phone calls and emails from customers.
• Diagnose customer issues and provide accurate information/resolutions.
• Document all customer interactions and details in the CRM system.
• Compose clear, concise, and personalized email responses.
• Route emails to appropriate team members for further assistance as needed.
• Demonstrate a strong customer-centric approach to ensure satisfaction.
• Develop product and policy knowledge to provide accurate information.
• Escalate complex issues to supervisors or subject matter experts.

Skills

Customer service experience

Problem-solving

Analytical skills

Tools

CRM software

Microsoft Office

Job description

KOS International Limited is seeking a Customer Service Officer for an office-based role in Hong Kong. The position involves handling customer inquiries via phone and email, diagnosing issues, and delivering accurate information with a customer-first approach.

The role requires 1–2 years of service experience, fluency in English, Cantonese, and Mandarin, and strong communication and problem-solving skills. CRM and MS Office proficiency are essential for daily tasks.