Customer Service Assistant - Korean Speaking

Korea Trade Centre (Hong Kong); Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Benefits offered by this job

Medical Insurance

Annual Leave 20 days

Work location: Wan Chai

Job summary

Korea Trade Centre (Hong Kong) is hiring a Customer Service Assistant in Hong Kong to handle inquiries, manage orders, and support ongoing customer relations.

You will respond to requests promptly, maintain customer records, and coordinate with teams to ensure accurate, confidential handling of data.

This role requires English and Korean fluency, strong communication, and a calm, organized approach to meet deadlines and service goals.

Qualifications

• Fluent English and Korean required.
• Excellent written and verbal communication.
• Ability to multitask and provide effective solutions.
• Strong interpersonal and relationship-building skills.
• Analytical thinking and problem-solving ability.
• Highly organized with strong prioritization.

Responsibilities

• Provide accurate responses to customer requests promptly.
• Track and log customer correspondence and data.
• Protect customer confidentiality, especially financial and identity.
• Process refunds, shipments and account adjustments.
• Assist with generating customer service reports for management.
• Attend sales seminars and meetings to upskill and stay updated.
• Handle general customer service duties and inquiries.

Skills

English language

Korean language

Written and verbal communication

Multitasking

Interpersonal skills

Analytical thinking

Organization and prioritization

Tools

Microsoft Office

Company phone systems

Job description

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Our partner company who is a manufacturing company is looking for talent to join as CustomerServiceAssistant in Hong Kong.

Key Responsibilities

• Servingcustomersbyprovidingaccurateresponses tocustomerrequestsinatimelyandefficientmanner
• Trackingandmaintainingcustomercorrespondenceandloggingkeyaccountinformationandcustomerdataaccordingly
• Upholdingcustomerconfidentiality,especiallyregardingfinancialmattersandidentity
• Processingcustomerrefunds,shipments,andaccountadjustmentsasrequired
• Assistingwithcollatingandanalysingcustomerdatatogeneratecustomerservicereportsasrequestedbymanagement
• Contributingtoteameffortbyaccomplishingrelatedtasksasneeded
• ManagingoverallcustomersatisfactionandensuringthatcustomerneedsandproblemsareproperlycommunicatedtotheresponsibleDevroparty,aswellasensuringcustomersaregivenappropriatefeedbackregardingaresolution
• Attendingsalesseminars,salesmeetingsoranydevelopmentalcoursestoremainupskilledonthelatestdevelopments,trendsandregulationsinthemarketplaceaccordingly
• Managinganyothergeneralcustomerservicedutiesandqueriesasrequired

Skills

• FluentinEnglishandKoreanisessentialforthisrole
• Excellentwrittenandverbalcommunicationskillswiththeabilitytoclearlypresentkeyissuesandrecommendedactions
• Abilitytomultitaskandprovideeffectivesolutions
• Exemplaryinterpersonalandrefinedrelationshipbuildingskills
• Greatanalyticalthinkingcapabilitiesandcreativeproblem-solvingskills
• Highlyorganised,detailorientedwithprioritisationskills

Knowledge

• Robustknowledgeofmanufacturingprocesses,productionplanningandlogisticsmanagementisdesirableandbeneficialforthisrole
• FamiliarwithCRMsystemsandpracticesisdesirable

Experience

• Previousexperiencewithinasales/customerserviceroleisessentialasyoumustbeabletorespondtocustomerqueriesconfidently,promptlyandenthusiastically(ideallywithinaKoreancompany)
• Extensiveandvastexperiencewithloggingandresolvingcustomerqueriesisessential
• Experienceworkingtoandachievingdeadlinesisessential
• Experienceinworkingaspartofacustomerserviceteamandbuildingtrustingrelationshipswithcolleaguesisessential
• ProficientinMicrosoftOfficeandcompanyphonesystemsisessential

o Worklocation:Wanchai

oAnnual Leave : 20 days

o Medical Insurance

Unlock job insights

Hirer responsiveness Salary match Number of applicants

"KOTRA" (Korea Trade-Investment Promotion Agency) is a government organization of Republic of Korea for trade and investment promotion between Korea and countries worldwide. Services provided include business matchmaking, trade delegations, local & foreign market research and exhibitions. There are currently more than 120 overseas offices around the world with “KOTRA Hong Kong” being one of them.

"INVEST KOREA" - (est. since 1998) is the investment promotion arm of KOTRA with the role of providing foreign investors / companies with one‑stop service to operate their businesses successfully in Korea. Services provided include: consultation on M&A, legal, accounting, tax matters, market research, and admin support for foreign businesses / expatriates to settle down in Korea. There are currently 36 overseas offices worldwide with "INVEST KOREA Hong Kong" being one of them.

More info about the organizations can be found at www.kotra.or.kr or www.investkorea.org. We are looking for a pro‑active and capable person to join the captioned post.

"KOTRA" (Korea Trade-Investment Promotion Agency) is a government organization of Republic of Korea for trade and investment promotion between Korea and countries worldwide. Services provided include business matchmaking, trade delegations, local & foreign market research and exhibitions. There are currently more than 120 overseas offices around the world with “KOTRA Hong Kong” being one of them.

"INVEST KOREA" - (est. since 1998) is the investment promotion arm of KOTRA with the role of providing foreign investors / companies with one‑stop service to operate them businesses successfully in Korea. Services provided include: consultation on M&A, legal, accounting, tax matters, market research, and admin support for foreign businesses / expatriates to settle down in Korea. There are currently 36 overseas offices worldwide with "INVEST KOREA Hong Kong" being one of them.

More info about the organizations can be found at www.kotra.or.kr or www.investkorea.org. We are looking for a pro‑active and capable person to join the captioned post.

What can I earn as a Customer Service Assistant