Barista - The Communal

Mandarin Oriental Hotel Group Limited; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

The Landmark Mandarin Oriental, Hong Kong is seeking a Barista to join our F&B Service team. You will deliver attentive, personalised service with strong product knowledge and support guest satisfaction. The Barista reports to the Assistant Manager.

We welcome candidates with 1–2 years’ Barista or hotel experience who are passionate about exceptional F&B service, with good Cantonese and English communication; Mandarin is an advantage. On-site role in Hong Kong.

Qualifications

• 1–2 years’ experience in Barista or hotel service experience preferred.
• Passion for delivering exceptional F&B service.
• Pleasant, presentable, service-oriented with good supervision skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Prepare and serve coffee, tea, and specialty beverages to standards.
• Milk texturing and latte art using café equipment.
• Take orders, upsell items, and handle POS transactions.
• Maintain beverage quality and presentation.
• Keep workstations and equipment clean and well stocked.
• Monitor stock levels and replenish supplies as needed.
• Deliver excellent customer service and resolve guest inquiries.
• Support team operations and opening/closing duties.
• Follow hygiene, safety and food-handling standards.
• Report equipment issues and perform other duties as required by the department head.

Skills

Communication

Interpersonal skills

Customer service

Teamwork

Barista experience

Job description

The Landmark Mandarin Oriental, Hong Kong is looking for a Barista to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travellers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognised as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Basedat The Landmark Mandarin Oriental, Hong Kong withinF&B Service Division in Hong Kong, the Baristawill be responsible for delivering attentive, personalised service, demonstrating strong product knowledge, and supporting guest satisfaction. The Barista reports tothe Assistant Manager.

As Barista, you will be responsible for the following duties:

• Prepare and serve coffee, tea, and specialty beverages in accordance withThe Communal standards
• Perform milk texturing and latte art using café equipment
• Take orders, upsell items, and handle POS transactions
• Ensure consistent beverage quality and presentation
• Maintain cleanliness of workstations and equipment
• Monitor stock levels and replenish supplies
• Deliver excellent customer service and resolve guest enquiries
• Support team operations and opening/closing duties
• Follow hygiene, safety, and food handling standards
• Perform equipment cleaning and report issues
• Perform any other duties as required by your department head from time to time

As Barista, we expect from you:

• With at least 1-2 years’ experience in Barista or hotel experience
• Passionate about delivering an exceptional F&B service
• Pleasant, presentable, service -oriented and good supervision skills
• Goodcommunication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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