Barista

Mandarin Oriental, Hong Kong; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Mandarin Oriental, Hong Kong is seeking a Barista to join the F&B Service team. You will craft coffee and beverages with care, delivering personalized service while upholding the MO standard.

The role requires 1–2 years of Barista or hotel service experience, strong product knowledge, and proficient Cantonese and English. Mandarin is an advantage, with opportunities for growth and learning within a luxurious hospitality environment.

Qualifications

• At least 1–2 years' barista or hotel service experience.
• Proficient in Cantonese and English; Mandarin is an advantage.
• Presents well, customer-focused with service orientation.

Responsibilities

• Prepare and serve coffee, tea, and specialty beverages according to standards.
• Perform milk texturing and latte art using café equipment.
• Take orders, upsell items, and handle POS transactions.
• Ensure beverage quality and consistent presentation.
• Maintain cleanliness of workstations and equipment.
• Monitor stock levels and replenish supplies.
• Deliver excellent customer service and resolve guest inquiries.
• Support team operations and opening/closing duties.
• Follow hygiene, safety, and food handling standards.
• Perform equipment cleaning and report issues.
• Perform any other duties as required by department head.

Skills

Barista skills

Customer service

Teamwork

Communication

English Cantonese

Job description

Mandarin Oriental, Hong Kong is looking for a Barista to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Basedat Mandarin Oriental, Hong Kong withinF&B Service Division in Hong Kong, the Baristawill be responsible for delivering attentive, personalised service, demonstrating strong product knowledge, and supporting guest satisfaction. The Barista reports tothe Assistant Manager.

As Barista, you will be responsible for the following duties:

• Prepare and serve coffee, tea, and specialty beverages in accordance withThe Communal standards
• Perform milk texturing and latte art using café equipment
• Take orders, upsell items, and handle POS transactions
• Ensure consistent beverage quality and presentation
• Maintain cleanliness of workstations and equipment
• Monitor stock levels and replenish supplies
• Deliver excellent customer service and resolve guest enquiries
• Support team operations and opening/closing duties
• Follow hygiene, safety, and food handling standards
• Perform equipment cleaning and report issues
• Perform any other duties as required by your department head from time to time

As Barista, we expect from you:

• With at least 1-2 years’ experience in Barista or hotel experience
• Passionate about delivering an exceptional F&B service
• Pleasant, presentable, service -oriented and good supervision skills
• Goodcommunication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

We offer an attractive remuneration package, innovative benefits and career advancement opportunities within the Group.