Barista Training & Quality Excellence Coach

Most Famous Ltd; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

Most Famous Ltd in Hong Kong is seeking an experienced training professional to design and deliver curricula for coffee preparation, equipment operation, and customer service protocols.

You will mentor staff, conduct performance evaluations, and continually enhance beverage quality and menu offerings to drive service excellence. You will collaborate with shop leadership to implement standards, schedule shifts, and ensure weekend coverage while maintaining a positive learning culture.

Qualifications

• Experienced in delivering internal training programs within a coffee shop environment or specialty coffee chain.

Responsibilities

• Develop and conduct comprehensive training curricula and materials for coffee preparation and service.
• Provide ongoing mentorship and professional development for staff.
• Perform regular quality checks on coffee beverages to ensure excellence.
• Evaluate staff performance and provide constructive feedback.
• Ensure adherence to quality standards for all coffee products.
• Administer internal Barista competency assessments.
• Innovate and develop new beverage menu items.

Job description

Most Famous Ltd in Hong Kong is seeking an experienced training professional to design and deliver curricula for coffee preparation, equipment operation, and customer service protocols.

You will mentor staff, conduct performance evaluations, and continually enhance beverage quality and menu offerings to drive service excellence. You will collaborate with shop leadership to implement standards, schedule shifts, and ensure weekend coverage while maintaining a positive learning culture.