Banquet Event Lead: Guest Experience & Team Harmony

The Ritz-Carlton Hotel Company, L.L.C.; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

The Ritz-Carlton International Commerce Centre, Hong Kong, Hong Kong, China, is seeking a non-management Food & Beverage role to ensure seamless guest service during events and daily service. You will supervise team coordination, uphold grooming standards, and communicate with guests and departments to meet expectations.

This position emphasizes teamwork, safety, and professional presentation, with responsibilities ranging from setting up banquet spaces to assisting management in training,

Qualifications

• Must have good communication and guest service aptitude.
• Ability to work as part of a guest-focused team.
• Uphold grooming and safety standards at all times.

Responsibilities

• Ensure staff works together as a team to deliver guest service.
• Inspect grooming and attire and rectify any deficiencies.
• Communicate with guests, other employees, or departments to ensure guest needs are met.
• Set up banquet area/room, ensuring cleanliness and proper setup of furniture/equipment.

Education

High school diploma or GED equivalent

Job description

The Ritz-Carlton International Commerce Centre, Hong Kong, Hong Kong, China, is seeking a non-management Food & Beverage role to ensure seamless guest service during events and daily service. You will supervise team coordination, uphold grooming standards, and communicate with guests and departments to meet expectations.

This position emphasizes teamwork, safety, and professional presentation, with responsibilities ranging from setting up banquet spaces to assisting management in training,