Guest Experience Associate: Server, Cafeteria & Barista

The Ritz-Carlton Hotel Company, L.L.C.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Hong Kong is seeking a dedicated Food and Beverage staff member. In this role, you will perform essential floor duties, ensure high standards of service, and contribute to guest satisfaction. Candidates should have at least one year of experience in the hotel industry, a passion for service, and strong communication skills in both Chinese and English. This full-time, non-management position offers a chance to work in a prestigious hotel environment committed to excellence.

Qualifications

• 1 year of relevant experience preferably in hotel industry.
• Ability to maintain service standards and improve guest satisfaction.

Responsibilities

• Perform floor duties and maintain smooth daily operation.
• Ensure service standards compliance with brand values.
• Strive to improve guest and employee satisfaction.

Skills

Team player with outgoing personality

Passionate and service-oriented

Good command of spoken Chinese and English

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Hong Kong is seeking a dedicated Food and Beverage staff member. In this role, you will perform essential floor duties, ensure high standards of service, and contribute to guest satisfaction. Candidates should have at least one year of experience in the hotel industry, a passion for service, and strong communication skills in both Chinese and English. This full-time, non-management position offers a chance to work in a prestigious hotel environment committed to excellence.