Restaurant Team Lead — Service Excellence & Ops

The Ritz-Carlton Hotel Company, L.L.C.; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Hong Kong seeks a non-management, full-time team member to uphold the brand’s luxury service standards and coordinate daily F&B operations at International Commerce Centre.

You will support staff in delivering exceptional guest experiences, participate in hiring, training, and scheduling, and ensure safety, grooming, and appearance meet the Gold Standards of The Ritz-Carlton.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Ensure staff teamwork to deliver guest service.
• Inspect grooming and attire; ensure compliance with standards.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, and coaching employees.
• Maintain safety, cleanliness, and proper equipment in service areas.

Education

High school diploma or GED

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Hong Kong seeks a non-management, full-time team member to uphold the brand’s luxury service standards and coordinate daily F&B operations at International Commerce Centre.

You will support staff in delivering exceptional guest experiences, participate in hiring, training, and scheduling, and ensure safety, grooming, and appearance meet the Gold Standards of The Ritz-Carlton.