Banking Services & Client Solutions Manager (Assistant)

Nanyang Commercial Bank, Limited; Hong Kong; On-site; HKD 320,000 - 480,000; Full time

Job summary

Nanyang Commercial Bank, Limited in Hong Kong is seeking an Assistant Personal Services Manager to drive client service and referrals for investment and insurance products, while maintaining strong account opening processes.

The role emphasizes identifying customer needs, delivering quality service, and contributing to continuous improvements in service levels. HK banking experience and knowledge of retail products are preferred, with relevant licenses encouraged.

Qualifications

• Bachelor’s degree or above in Business Administration or related disciplines.
• At least 1 year of experience in banking.
• Extensive knowledge and exposure in various retail banking products.
• High initiative team player, sales and customer-oriented with good communication skills.
• Proficiency in both written and spoken English, Chinese and Putonghua.
• HKSI 1, 7, 8 or equivalent & IIQE Paper 1, 2, 3 & 5 and MPF Intermediaries Examination is preferred.

Responsibilities

• Solicit business opportunities by providing quality services and making referral for investment and insurance products.
• Responsible for account opening. Identify and fulfil customers’ needs, drive initiatives for continuous enhancement on the service level of the bank to ensure quality and professional services.

Skills

Sales & Customer Service

Communication

Multilingual (English, Chinese, Putong

Education

Bachelor's degree in Business Administration

Job description

Nanyang Commercial Bank, Limited in Hong Kong is seeking an Assistant Personal Services Manager to drive client service and referrals for investment and insurance products, while maintaining strong account opening processes.

The role emphasizes identifying customer needs, delivering quality service, and contributing to continuous improvements in service levels. HK banking experience and knowledge of retail products are preferred, with relevant licenses encouraged.