Banking Relationship Support Specialist I

HSBC Holdings plc; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

HSBC Holdings plc in Hong Kong is seeking an Assistant Relationship Support Manager I to join the Relationship Service Management (RSM) team. You will serve as the primary service contact for Commercial Business Banking clients, delivering responsive, high-quality support and strong governance.

You will coordinate with internal and external stakeholders to progress credit and account servicing requests end-to-end, manage risk returns and MI, and contribute to process improvements to enhance

Qualifications

• Experience with bank operating systems such as Customer Relationship Management System, OBS MWS, Connecto.
• Fluent in English, Cantonese and Putonghua.
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.

Responsibilities

• Serve as a key contact point for BB clients, ensuring timely and high-quality resolution of enquiries and requests.
• Deliver efficient operational support, client relationships and servicing requests.
• Coordinate with internal and external stakeholders to progress credit and account servicing requests end-to-end.
• Manage credit risk returns and MI, including limit excess, exception reporting, and follow-ups on outstanding items.
• Validate outputs for relationship management teams to ensure regulatory compliance and quality.
• Contribute to process improvements and implement controls to reduce risk and improve turnaround times.

Skills

Customer service

Communication

Interpersonal

Analytical

Problem solving

Tools

CRM system

OBS MWS

Connecto

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

HSBC Holdings plc in Hong Kong is seeking an Assistant Relationship Support Manager I to join the Relationship Service Management (RSM) team. You will serve as the primary service contact for Commercial Business Banking clients, delivering responsive, high-quality support and strong governance.

You will coordinate with internal and external stakeholders to progress credit and account servicing requests end-to-end, manage risk returns and MI, and contribute to process improvements to enhance